Job Description

We are looking for an organised and friendly Customer Care Consultant to provide phenomenal customer service within our Rockhampton Trade Store!

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Acting as the face of the business, you will bring friendliness and effective communication over the phone, and over email. You'll be crucial in delivering a fantastic customer service experience with about 30 points of conversation or investigation each day. You'll be a member of a close-knit team of 7, making this role ideal for someone looking for a company to call home.

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We are looking for a team and culture fit over all else! If you want to be part of a close-knit team that treats each other well, apply with us today!

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What You'll Be Doing:

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- Act as the first point of contact for customers by phone, and email.
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- Provide expert advice on a wide range of industrial products.
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- Keep administration organised as required
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- Uphold safety standards and foster a positive team culture.
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Our Ideal Candidate will have

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- Previous experience in call centre environments and with KPIs will be highly regarded
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- Positive and clear customer service manner - both verbally and over email
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- A proactive attitude with a willingness to learn.
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- Comfort working at a desk workplace
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What's In It For You:

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- Exclusive Perks:



Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
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- Continuous training and career development opportunities
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- Guaranteed hours with annual leave and sick leave benefits
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- Team events, celebrations, award recognition and prizes
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- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
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- Refer-A-Friend program – earn up to $2,000 for each referral!
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- Ability to purchase up to 4 weeks' additional annual leave
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- Generous paid parental leave policy and more!
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As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

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📌 Customer Care Consultant - Rockhampton
🏢 Blackwoods
📍 Rockhampton