Job Description

If you are looking for a new challenge and enjoy working autonomously within a large and close-knit team, this role could be for you!

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The Opportunity

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We have an exciting prospect for a driven, technically minded and customer-focused individual looking to build their career in Customer Service and Administration within the Waste Industry.

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There is excellent potential for career progression and wage growth for the right person.

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You may be in a similar role, or you could be within the retail and customer service industry looking to take the next step in an administration career in the Waste Industry.

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Experience in the waste industry would be advantageous, but not essential for this role as comprehensive training will be offered to the right candidate that demonstrates the drive and attitude.

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Continued training and upskilling are available through in-house training that provides further opportunity for growth within the business.

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You will be responsible for maintaining customer relationships, providing effective administrative and office services support to facilitate the smooth operation of the business unit.

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You will also work alongside and be supported by a close-knit sales team and experienced operational team.

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You will

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- Proactively handle internal and external customer enquiries via phone, email and online channels
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- Respond to customer enquiries and emails in a timely and professional manner
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- Manage customer complaints through to resolution, following established procedures
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- Maintain and update our CRM database and customer information
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- Conduct telephone sales and telesales
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- Enter and maintain customer and operational data accuratelyComplete daily reporting and administrative tasks
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- Work closely with the sales and operations teams to support daily business operations
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- Provide excellent customer service and build strong ongoing customer relationships
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Your skills and experience

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- Previous experience in a office environment
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- Excellent telephone etiquette with the ability to remain calm under pressure
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- Excellent communication and time management skills
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- Experience in using computers very well
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- Database and product training will be provided.
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You must be a team player and have a can do attitude. Our office is located in Yennora NSW 2161.

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Come and join the family at Cobra Waste Solutions, where you will be rewarded with great benefits, excellent remuneration package, ongoing training, and a fantastic company culture.

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📌 Administration Officer (New South Wales)
🏢 Cobra Waste Solutions
📍 New South Wales