Job Description

Tech Support and Customer Service Coordinator

n

Founded in 2016, Healthily is an Australian health technology company specialising in patient outreach and engagement to improve health literacy and empower patients to play a more active role in their healthcare.

n

Healthily's core platform is GoShare Healthcare, a scalable digital engagement platform that enables efficient content sharing and tracking of patient engagement.

n

GoShare Voice was launched in 2023, enabling inbound and outbound AI-enabled phone calls with patients, addressing digital literacy and language barriers to patient communication.

n

Approximately 1.5m patients received resources via GoShare in FY26.

n

As an experienced tech support and customer service coordinator, you will be part of a supportive and growing team. You will play a crucial role in maintaining strong relationships with our customers to ensure that they are well supported in their use of GoShare.

n

Job tasks and responsibilities

n

n




- Supporting Healthily's customers and building strong relationships by providing excellent customer service and support.
n
- Set-up and customisation of GoShare for new customers
n
- Provide our customers with support as required
n
- Running over-the-phone training sessions with new GoShare users
n
- Maintenance of databases and spreadsheets
n
- Technical problem solving
n

n

Mandatory Experience

n

n
- Minimum 5 years experience in technical support and customer service in a health or technology company
n
- Demonstrated experience in developing strong client relationships through effective communication
n
- Strong technical skills
n
- Solid verbal and written communication skills
n
- High attention to detail
n
- Ability to work under pressure
n
- Demonstrated ability to manage multiple tasks, set priorities and and organise work within these priorities.
n

#J-18808-Ljbffr

📌 Tech Support and Customer Service Coordinator (Victoria)
🏢 Healthily
📍 Victoria