Job Description

Provide exceptional service, quotes, processing orders, collaborate with our team & suppliers to get product out on time and in full

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27th July, 2026

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About the role

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Reporting to the Branch Manager, this is a hands‐on customer service and sales role focused on delivering an exceptional experience at every interaction. Our purpose as a team is simple: provide value, reliability, and flexibility to every customer, every time.

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As the frontline of our business, you'll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full.

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Duties

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- Helping customers at the counter, over the phone, and via email
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- Preparing quotes and guiding customers to the right products (training provided)
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- Building strong relationships with customers and suppliers
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- Keeping the branch organised, stocked, and looking great
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- Pitching in across the team to keep things running smoothly
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Skills & Experience

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You don't need electrical experience — just the right attitude and a passion for helping people

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- Experience in trade sales, retail, hospitality, or any customer-facing role
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- A natural problem solver who enjoys finding solutions
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- Comfortable with tech and familiar with Microsoft Office
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- Positive, energetic, and team-oriented
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- Organised, proactive,



and eager to learn
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- Looking for a role that's rapid‐paced, social, and full of reward
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Why You'll Love Working With Us

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- No weekend workenjoy your time off with family and friends
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- Training & developmentthrough internal programs, accredited programs, and career pathways
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- Inclusive culturewhere everyone is welcome
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- Paid volunteer dayeach year to support a cause you care about
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- Profit share programearn more when the team succeeds
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- Employee discountson our products and with major retailers on fuel, movie tickets, and more
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- Opportunities to work around Australia Looking for a sea/tree change, we have over 160 branches across Australia.
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- Sustainability focushelp us build a better future
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Who We Are

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Lawrence & Hanson is Australia's most trusted electrical wholesaler — and we've been powering homes, businesses, and major projects since 1886. With 150+ branches nationwide and the strength of the global Sonepar network behind us, we're all about sustainability, fostering inclusivity, supporting our communities, innovation, teamwork and getting things done.

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Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.

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