Job Description

About us:

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At telebuds, we're redefining healthcare with a focus on medicinal cannabis - delivering compassionate, innovative, and affordable natural treatments. Founded by patients, for patients, we've built a fast-growing start-up dedicated to making the process easy, approachable, and supportive.

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Our team blends professionalism with a genuine, relatable approach, aiming to provide 5-star service without the stuffiness of a traditional clinic.

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About the Role

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As a Patient Support Coordinator, you'll be at the centre of patient communication - responding to enquiries and offering guidance via email, SMS, live chat, and phone. This role suits someone empathetic, detail-oriented, and skilled at problem-solving.

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This is a full-time position located in Sydney CBD.

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Please note: At this time, we are unable to support remote work or candidates on Working Holiday Visas.

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Key Responsibilities

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Respond to patient queries across multiple channels (email, SMS, live chat, and phone).

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Provide accurate, clear,



and timely information.

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Collaborate with our clinical team to resolve issues.

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Advocate for patient needs in line with Telebuds' values.

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Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

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What We're Looking For

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Proven experience in customer support or similar roles.

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Outstanding communication and problem-solving skills.

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Ability to handle sensitive information with discretion.

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A patient, positive, and empathetic approach.

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(Preferred) Experience in mental health or healthcare, with an understanding of the sensitivities involved.

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What We Offer

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The chance to be part of a fast-growing industry.

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A supportive, inclusive team culture.

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Competitive salary with transparent progression opportunities.

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Professional growth and training pathways.

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📌 Patient Support Coordinator (New South Wales)
🏢 telebuds
📍 New South Wales