Job Description

Security Clearance: Baseline Clearance (minimum)

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Length of Contract: 6 months (opportunity for a permanent position)

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The role closes on 7/09/2026

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Overview

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You'll become part of a modern SIAM (Service Integration and Management) team responsible for delivering exceptional ICT services across multiple client environments.

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Working closely with our CIO/CISO, developers, project teams and client stakeholders, you'll manage incidents, service requests, Microsoft cloud environments and enterprise applications while helping drive continual service improvement.

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Strategic Executive Solutions Pty Ltd is seeking an experienced System Administrator / Service Desk Engineer to join our rapidly growing HapticHIVETM Service Desk team in Canberra.

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This is not your typical Service Desk role.

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You'll work across enterprise Microsoft cloud environments, AI-enabled automation, Azure infrastructure, Governance, Risk & Compliance platforms, and integrated digital ecosystems supporting both Strategic Executive Solutions and our government and commercial clients.

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If you enjoy solving complex technical challenges, working across multiple technologies, and helping organisations modernise their ICT environments, we'd love to hear from you.

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About Us

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Strategic Executive Solutions delivers enterprise ICT managed services, digital transformation, Service Integration and Management (SIAM), governance, cybersecurity, AI-enabled automation and software development.

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- Microsoft 365
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- Microsoft Planner Premium
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- SharePoint Online
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- Power Platform
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- Governance, Risk & Compliance (GRC)
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- ESG Platforms
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- API & MCP Integrations
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We're expanding our Canberra-based Service Desk to support our internal operations and multiple enterprise client environments.

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What You'll Be Doing

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Service Desk & ITSM

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- Provide Level 2 and Level 3 technical support.
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- Manage incidents through to successful resolution.
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- Coordinate service requests using Microsoft Planner Premium and HapticHIVETM Service Desk.
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- Support change, release and problem management.
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- Perform root cause analysis.
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- Maintain knowledge articles and technical documentation.
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- Monitor SLA performance.
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Microsoft 365 Administration

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- Exchange Online
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- Microsoft Teams
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- SharePoint Online
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- OneDrive
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- Microsoft Planner Premium
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- Microsoft Lists
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- Microsoft Forms
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- Power Automate
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- Power Apps
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- Virtual Machines
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- Networking
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- Backup
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- Azure Security Centre
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- Key Vault
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- Resource Groups
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Infrastructure Support

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- Windows Server
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- Active Directory
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- DNS
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- DHCP
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- Group Policy
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- Hyper-V
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- VMware (desirable)
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- VPN technologies
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- Remote access
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- Patch management
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Enterprise Applications

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- Microsoft Power Platform
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- API integrations
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- MCP integrations
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You'll work within an enterprise Service Integration and Management framework by:

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- Participating in CAB meetings
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- Supporting governance reporting
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- Monitoring operational performance
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- Improving service processes
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- Assisting transition of new services into production
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We're Looking For Someone Who Has

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- Minimum 3 years' experience in a System Administrator or ICT Support role
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Australian Government Baseline Security Clearance (minimum)

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- ITIL or ITSM knowledge
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Highly Desirable

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- Experience with:n n
- Microsoft Planner Premium
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- SharePoint Online
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- Power Platform
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- API integrations
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- MCP integrations
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- Managed Service Providers (MSP)
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- Power BI
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- Zero Trust security architectures
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Qualifications

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Current Microsoft certifications relevant to Microsoft 365 or Azure

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Minimum three years Government or industry ICT experience

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Highly Regarded

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- Diploma or Bachelor's degree in Information Technology or Computer Science
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- Microsoft 365 Certified: Administrator Expert
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- ITIL Foundation v4
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- Azure Security Engineer (AZ-500)
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- CompTIA Security+
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- CISSP
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What We Offer

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- Salary from $120,000 + Superannuation + certification package
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- Professional certification package
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- Security clearance support and uplift
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- Exposure to enterprise Microsoft cloud technologies
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- Work on AI, automation, and digital transformation projects
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- Career progression into Client Delivery, Cloud Engineering, Cyber Security, Architecture or SIAM leadership roles
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- Prospect to work across innovative enterprise digital ecosystems
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Employment Conditions

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- Current Baseline Security Clearance (minimum)
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- NV1 or higher highly regarded
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- Full-time onsite position in Canberra
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- National travel as required
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- Participation in an after-hours support roster
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- National Police Check
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Why Join Us?

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At Strategic Executive Solutions, you'll be helping build Australia's next generation of enterprise digital ecosystems.

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From Microsoft Azure and Microsoft 365 to AI-enabled automation, Governance, Risk & Compliance, Service Integration and Management, and our innovative HapticHIVETM platform, you'll work with technologies that are shaping the future of enterprise ICT.

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If you're passionate about technology, thrive in a collaborative environment and enjoy solving complex challenges, we'd love to hear from you.

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SFIA Skills Sought:

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The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.

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Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.

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We warmly welcome applications from individuals of all backgrounds, including First Nations Australians, Australian Defence Force and First Responder veterans, women in STEM, and people of all abilities, including those registered with the NDIS.

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