Job Description

Role: Field Service Engineer
n Required Technical Skill Set: Desktop Support
n Location: Brisbane, QLD, Australia
n Experience: 7+ years

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Must-Have:

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- Expertise on windows 10/11 administration
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- Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
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- Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices)
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- Hands on Experience on MS Office upgrades / deployments
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- Working knowledge on Dell laptops/Desktops hardware issues
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- Troubleshooting Office issues
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- Knowledge in troubleshooting VPN related issues
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- Experience on Windows Imaging process using deployment method
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- Experience in Data Migration tools and O365 One drive
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- Knowledge on one drive
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- Basic knowledge of Network and Server Administration.
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- Verbal and written proficiency in Native + English language
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Good-to-Have:

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- SCCM Knowledge
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- Experience on Office 2016 upgrades / Deployments
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- Microsoft windows 10/11 Certification
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Key activities:

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- Technicians are expected to support the Onsite/remote users in respective regions.
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- Provide PC, VDI host (user facing) and Mobile Device Support, as outlined in the corresponding Service sections,



'PC Lifecycle Management' and 'Site Support'
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- Provide printing Service Support
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- Manage break-fix service (Hardware & Software)
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- Raise user awareness of IT tips and tricks
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- Support the IT Navigator Service, as outlined in the corresponding Service section
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- Support remote MITSC (Mobile IT Solution Centers) Service, as outlined in the corresponding Service section.
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- Provide business event support as required
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- Coordinate the Loan of IT accessories
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- Provide desktop application support when applicable.
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- Facilitate current technology implementation (setup, training etc.)
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- Documents, maintains, upgrades or replaces hardware and software systems
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- Communicating clearly in written and verbal form
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- Accepting and delivery of all service calls assigned
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- Completing all administrative tasks associated with each call
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- Responsible for control and return of assets and inventory
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- Other duties may be assigned to meet business needs
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- Installing wires and cables as well as splice wires or cables
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- Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
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📌 Field Service Engineer (Queensland)
🏢 The HR Ally
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