Job Description

Customer Service Representative | Hunter Valley

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Job description Ready to start fresh in a supportive, people-focused role with room to grow? Whether you're just starting out, returning to work, or looking for a change, we'll help you build a career in customer service!

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What's in It for You?

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- Penalty rates for week-end work, public holidays or overnight work
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- Paid birthday off (conditions apply)
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- Additional annual leave
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- Monthly performance bonuses ($300 to $500 per month)
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- No sales – 100% customer service
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- Full training provided – learn everything you need to succeed
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About the Role Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.

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This role is best suited to someone who is comfortable with:

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- High call volumes
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- Repetitive tasks
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- Strict KPIs (AHT, QA, adherence)
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- A structured environment with strong compliance requirements
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Your day-to-day will include:

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- Answer inbound customer calls (no sales)
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- Help with customer's banking related queries including fraud, dispute, credit card and business banking
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- Use multiple systems to find solutions
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- Provide accurate and professional support
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Please note: This is an in office role. Training period is exclusively on site. Work from home may be possible subject to strict terms and conditions.

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What We're Looking For

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- Clear, confident communicators
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- Great attitude and willingness to learn
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- Basic computer skills (we'll teach you the rest)
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- Year 10 completion
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- Australian working rights and ability to pass a police check
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Who Thrives Here?

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We welcome people from all walks of life, including:

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- Students and grads
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- Parents, carers, and return-to-work candidates
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- Career changers and retirees
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📌 Customer Service Representative | Hunter Valley (Maitland)
🏢 seek.com.au
📍 Maitland