Job Description

Support Technician

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Department: Global IT and Security

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Employment Type: Full-Time

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Minimum Experience: Mid-level

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Location: Camberwell (1 day WFH, Full-time, HQ office hours)

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Have you got a strong grounding in helpdesk or technical support and are now looking to bring your skills to a fast-growing global MedTech business?

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The Role

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As our Support Technician, you'll be the first point of contact for technical support across CardioScan's global operations - resolving requests from both external customers and internal employees via phone, email, Zendesk, Microsoft Teams and other support channels. You'll bring strong customer focus and confident phone-support skills, working closely with IT, Development, Biomed, Clinical Services and Sales teams to resolve incidents, fulfil service requests, and keep customer satisfaction high.

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What's in it for you

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- A wide-ranging, hands-on role spanning both internal IT support and customer-facing
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- Close collaboration with IT, Development, Biomed, Clinical Services and Sales teams
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- Exposure to a genuinely global business and a broad range of stakeholders - from Leadership and Country Managers to Cardiologists and Clinical teams
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- The chance to build your technical breadth across hardware, software, cloud platforms, M365 and moreA supportive team environment where problem-solving and initiative are valued
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- A vibrant Camberwell HQ office, great people, and regular team and company events
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You're Someone Who

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Years of experience matter less than how you operate.

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- Has 2+ years' experience in a Helpdesk or technical support role, ideally within a call centre, service desk or customer support environment
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- Is confident handling inbound and outbound calls, troubleshooting over the phone, and communicating clearly with technical and non-technical users alike
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- Has experience supporting Windows environments, with a basic understanding of Microsoft 365 administration and troubleshooting
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- Is comfortable supporting laptops, mobile devices, peripherals and remote access tools
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- Brings a strong customer service mindset and can handle high call volumes professionally
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- Stays calm under pressure, with sharp troubleshooting and problem-solving instincts
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- Experience in the medical or cardiology sector, and/or Zendesk administration, is highly regarded but not required
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Why CardioScan

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We're a fast-moving, globally scaling business with a genuinely meaningful mission. Joining us means:

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- A front-row seat to growth at a global medtech business scaling fast
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- Ongoing investment in your professional development and leadership growth
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- A culture that lives its values of Ambition, Accountability and Integrity, day to day
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- Ongoing development, learning opportunities and room to grow with the business
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- Quarterly awards, birthday leave and global EAP
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We're proud to be certified as a Great Place to Work reflecting our genuine investment in culture, diversity, and delivering an exceptional customer experience.

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CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.

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📌 Support Technician (Victoria)
🏢 CardioScan Aotearoa
📍 Victoria