Job Description

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Senior Customer Service Coordinator

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Job Posting Date: 7 Aug 2026

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Company: Coates

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Position Type: Permanent Full Time

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The next step in your career starts here...

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- Permanent, Full-Time opportunity
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- Monday to Friday
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- Genuine career development and progression opportunities
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As the Senior Customer Service Coordinator at our Emerald branch, you'll be responsible for providing a high level of assistance to the Area Manager in the efficient management and general operation of the branch.

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You'll enjoy variety in your role including:

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- Ensuring the safety of your team and Coates customers
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- Lead and inspire a small team to deliver outstanding customer service – you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets.
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- Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
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- Managing administrative tasks, asset and quality management
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What you'll get in return

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We provide our team with a wide range of perks and benefits, including:

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- Development and career progression pathways
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- Flexible working options available—let's discuss what works best for you
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- Access to our employee discounts, advantages and wellbeing program
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- Purchased additional leave program
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- Novated leasing and salary sacrifice
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- 12 weeks Paid Parental Leave in addition to government parental leave scheme
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- Volunteering opportunities through the Coates Foundation
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What you'll bring to the role

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This is a senior role so you will have 5+ years in customer facing work experience, as well as:

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- Excellent communication skills, both written and verbal
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- Ability to multitask and prioritise
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- Demonstrated problem solving skills
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- Ability to support and lead a team
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- A desire to provide amazing customer experience
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- Trade, or previous hire industry experience, will be highly regarded
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Looking for more reasons to join Coates?

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At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

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We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

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But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

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Visit careers.coates.com to learn more about our values and opportunities.

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Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

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Coates. Equipped for you.

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📌 Senior Customer Service Coordinator (Emerald)
🏢 Coates Hire Operations Pty
📍 Emerald