Job Description

Full time, Permanent

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- Enterprise MDM support and maintenance experience across multiple clients
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- Opportunity to be coached and step up into MDM solution design & architecture
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- Permanent role with a managed services and Telstra Enterprise partner
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Our Client:

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Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical escalation point for mobility solutions for external clients (enterprise level clients) by providing a combination of project and BAU support services.

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Common Requirement:

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- Excellent problem identification and technical problem solving skills.
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- Robust problem solving and reasoning skills to gain quick resolutions in a professional and timely manner
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- Strong customer services skills over the phone support skills
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Role and Responsibilities

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- Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
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- Have proven expertise in supporting, maintaining and troubleshootingMDM systems setup and end user related issues
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- Address client queries over the phone and resolve their mobile devise related issues
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- Work with the Solution Architect to implement the solutions
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- Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
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- Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
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- Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
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- Experience with Design and implement of simple MDM solutions for the clients will be highly regarded
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Experience/Skills

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- Work experience asa System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
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- Technical experience with AirWatch or Intune (preferred) or other MDM products as MobileIron, XenMobile, Symantec MDM
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- Certification in Airwatch or Intune shall be highly regarded
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- Eagerness to learn and grow
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- Strong understanding of servers & configuration & maintenance shall be hughly regarded: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse)
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- Experience with Office365 shall be highly regarded
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- Must have great communication and documentation skills.
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What is on offer:

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- Competitive remuneration
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- Opportunity to grow into the solution architect role
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Other titles for this role in other organisation might be: Mobility support Specialist, MDM support Analyst, System Administrator, System Engineer, Intune Specialist, Airwatch Specialist, Enterprise Mobility Support, Enterprise mobility specialist, Mobility System Engineer, Mobility Support Engineer

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📌 Enterprise Mobility Support Engineer (Victoria)
🏢 Appentency Recruitment Services
📍 Victoria