Job Description

Join to apply for the Head of Service Delivery role at Macquarie Technology Group

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Join to apply for the Head of Service Delivery role at Macquarie Technology Group

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About Us
n We're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Government are hardworking, results and success focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

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About Us
n We're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Government are hardworking, results and success focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
n We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home.
n We require security clearance for this role, you must be an Australian citizen to be eligible to obtain a security clearance.
n The Opportunity
n Macquarie Government is a division of Macquarie Technology Group, specialising in providing secure, sovereign cloud and cybersecurity services tailored to protecting Australian government agencies and Australians. We offer a comprehensive suite of services designed to meet the stringent security and compliance requirements of federal and state government entities.
n As the Head of Service Delivery, you will be part of our high-performing operations team. We are focused on exceeding our customers' expectations in terms of security, uptime, scalability, expert engineering knowledge, and superior customer service.
n The Operations team is the backbone of service delivery for our government customers. We are responsible for delivering, monitoring, maintaining, and optimising the infrastructure and services that support mission-critical government functions. Our focus is on security, reliability and rapid response, Macquarie making sure systems are available, issues are resolved quickly, and compliance standards are always met.
n We keep things running smoothly so agencies can focus on their mission.
n In this role, you will be accountable for managing our active project portfolio with a strong focus on accelerating revenue and benefit realisation.



You will also provide leadership to guide and develop the team, ensuring we deliver the best outcomes for our customers.
n Why Us?

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- We're Australia's Great Place to Work 2025 certified for 3 years in a row.
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- Over 42% of Australian government agencies use and trust us. They depend on us to protect them from private and state-sponsored cyber attackers.
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- We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards .
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- We have been named a Global Winner of the 2025 Gallup Exceptional Workplace Award for the second year in a row.
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- You'll make an impact Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
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- We Invest in you Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
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- A dynamic and supportive team that values smart thinking.
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- A workplace where your business insights are celebrated.
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What You Will Be Doingnn
- Work with the Sales team to maintain a forecast position on projects in the sales pipeline.
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- Manage the transition from sales to delivery, ensuring commercially successful outcomes.
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- Work with Operations Leaders to prioritise key projects of work.
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- Build an engaged and high performing team.
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- Work with your team members to develop their skills and to create career progression opportunities.
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- Effectively manage the performance of all team members.
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- Ensure we always deliver a great customer experience.
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Experience And Skills Requirednn
- 8+ years' experience in an ICT industry Service Management, Project Management and Business Operational roles; ideally with experience working for a Systems Integrator or Managed Services Provider.
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- 10+ years of proven experience in customer-facing roles where you have delivered sizable projects.
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- Must be an Australian citizen as this role requires security clearance.
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- 10+ years of experience in managing a portfolio of projects and leading multiple streams with full financial responsibility.
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- Strong experience across all aspects of contract and commercial management.
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- Strong financial acumen - including forecasting, budgeting and analysis skills.
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- Working experience with Cloud migrations, Network integration, and Cyber Security Operations.
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- Prince 2 Certified (or similar project management qualifications).
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- Bachelor (or higher) degree in computing science, information technology or related field.
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- Desirable to hold AGSVA NV1 Security Clearance.
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If this excites you, apply now, we'd love to hear from you!n

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Management and Manufacturingn

Industries

IT Services and IT Consulting, Telecommunications, and Software Developmentn

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📌 Head of Service Delivery (New South Wales)
🏢 Macquarie Technology Group
📍 New South Wales