Job Description

Customer Service & Onboarding Coordinator

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Customer Service & Onboarding Coordinator | Temp-to-Perm

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Are you the kind of person who stays calm when the phones are ringing and a line is forming? Do you genuinely enjoy being the "go to" person who helps others get started on the right foot?

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We are looking for a proactive, friendly, and detail oriented Customer Service & Onboarding Coordinator to join our team in a fast paced warehouse office environment. This is a full time, temp-to-perm opportunity for someone ready to make an impact from day one.

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The Opportunity

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- Pay Rate: $35.80 per hour
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- Hours: Monday to Friday, 8:00 AM - 4:00 PM
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- Location: Onsite warehouse office environment (Mickleham Victoria)
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- Stability: This is a temp to perm role with a genuine path to permanency for the right candidate.
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- Multiple Shifts Available: 6:30am to 2:30pm, 2:30pm to 10:30pm & 8:00am to 4:00pm
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As the first point of contact for all new staff members, you are the face (and voice) of the company. Your day will be a mix of high volume interaction and essential administrative tasks:

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- Candidate Onboarding: Welcoming new staff and guiding them through their first steps with the client.
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- Verification: Managing e document verification to ensure all new hires are compliant and ready to work.
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- Heavy Customer Service:



Managing a busy front desk and handling a high volume of inbound phone inquiries.
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- Help Desk Support: Acting as the primary resource for staff questions and troubleshooting general issues.
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- First Impressions: Ensuring every person who walks through the door or calls in feels supported and informed.
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To thrive in this role, you'll need a "thick skin" for the busy moments but a "heart of gold" for the people. We are looking for:

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- The "I Can Help" Attitude: You don't just point people in the right direction; you ensure they get there.
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- Calm Under Pressure: You can maintain a friendly, skilled manner even when things get hectic.
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- Tech Savvy: Comfortable working with e-document platforms and basic office software.
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- Resilient: You enjoy the energy of a warehouse office and can pivot between tasks quickly.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service & Onboarding Coordinator (Williamstown)
🏢 Randstad
📍 Williamstown