Job Description

Our group of companies, Sarelle Homes and Granny Flat Solutions, are a multi-award-winning family-owned companies based in Waitara, Sydney's North. We are looking for a Part-time Receptionist who can also handle Customer Service functions to help the most important people in our business, our customers!

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This is a part-time role, 3 days per week, preferably one of those days being a Satuday if required.

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The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team.

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Why You'll Love Working With Us

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- Outstanding team culture -supportive, fun, and genuinely cooperative.
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- Multi-award-winning company - recognised 10 years in a row for excellence.
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- Australia's largest and most trusted granny flat builder.
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- Real career growth - structured development, internal promotions, and cross-team opportunities.
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- Strong leadership - direct access to the owners and senior decision-makers.
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- Reward & recognition programs - monthly and annual awards, peer recognition, and performance bonuses.
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- Job stability - industry-leading systems, strong pipeline of work, and long-term vision.
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- ISO certified - quality, safety, environment, and processes you can trust.
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- Community impact - through our charity, the Granny Flat Foundation, and local community support.
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You will be responsible for the customer's journey from the initial enquiry through to Sales which includes:

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- Answering telephone calls promptly and attending to Walk-ins to our Showroom
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- Answering or referring enquiries about our business operations and services
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- Carrying out clerical support tasks such as organising meetings, preparing presentations, collating data
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- Organising team social functions, inc. Christmas Party and Conferences
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- All general Admin tasks - copying, scanning, maintaining stationary, managing the post (inbound and outbound) and routing correspondence/documentation
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The ideal candidate will be able to support whole team, including the Customer Service team with:

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- Managing new leads and enquiries via phone and email
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- Recommending the right product to our customers
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- Updating our CRM with customer notes, additional information and data to assist our teams
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- Analyse and collect customer data to prepare reports
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- Finding solutions for our customer's needs
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- Providing support to the sales team with duties such as calendar management and customer follow ups
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The skills we are looking for:

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- Being able to consistently develop your knowledge on products, services, and processes
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- Open and honest communication both on the phone and via email
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- Proven time, organisational and prioritising skills
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- A team player who is comfortable working autonomously
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- A problem solver who loves to help customers
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📌 Receptionist - Part Time (New South Wales)
🏢 Granny Flat Solutions
📍 New South Wales