Job Description

At Levit8, we're passionate about delivering exceptional IT support and customer service. We're a growing Managed Services Provider (MSP) that values teamwork, accountability, continuous learning, and building long-term relationships with our clients.

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Our culture is built on:

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We invest in our people through mentoring, training, industry certifications, and hands‐on experience. We believe that when our team grows, our clients benefit.

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About Levit8

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At Levit8, we're passionate about delivering exceptional IT support and customer service. We're a growing Managed Services Provider (MSP) that values teamwork, accountability, continuous learning, and building long-term relationships with our clients.

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Our culture is built on:

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Continuous Growth

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We invest in our people through mentoring, training, industry certifications, and hands‐on experience. We believe that when our team grows, our clients benefit.

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Transparency & Trust

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Open communication and honesty form the foundation of both our internal culture and client relationships.

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Teamwork & Respect

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Every team member brings unique skills and perspectives. We support one another, share knowledge freely, and celebrate success together.

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The Opportunity

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We are looking for a motivated Level 1 IT Support Technician to join our Managed Services team.

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This role is ideal for someone who enjoys helping people, has a passion for technology, and wants to build a long-term career in IT. You'll work alongside experienced engineers, supporting a diverse range of clients and technologies while developing your technical and customer service skills.

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As the first point of contact for many support requests, you will play a key role in delivering an outstanding support experience and helping clients stay productive.

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Key Responsibilities

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- Provide first-line technical support via phone, email and remote support tools.
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- Troubleshoot and resolve common hardware,



software, Microsoft 365, networking and user issues.
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- Log, update and manage support tickets within the service desk platform.
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- Escalate complex issues to senior engineers when required.
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- Assist with user onboarding, account creation, permissions, and device deployments.
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- Follow documented procedures and best practices to ensure consistent service delivery.
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- Maintain accurate documentation of client environments and support activities.
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- Provide onsite support to clients when required using a company-supplied vehicle.
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- Contribute to a positive team culture through collaboration and knowledge sharing.
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About You

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We're looking for someone with a positive attitude, strong communication skills, and a genuine interest in technology.

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Ideally You'll Have

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- Previous experience in a customer service, help desk, or technical support role (desirable but not essential).
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- A basic understanding of Windows operating systems, Microsoft 365, PCs, laptops, printers and mobile devices.
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- Strong troubleshooting and problem‐solving skills.
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- Excellent written and verbal communication.
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- A willingness to learn and take feedback on board.
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- Strong organisational and time management skills.
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- A current Australian driver's licence.
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Bonus Points For

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- Experience working within an MSP environment.
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- Microsoft, CompTIA or other industry certifications.
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- Exposure to Microsoft 365, Intune, Azure AD/Entra ID or networking technologies.
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- HaloPSA and NinjaRMM Experience
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What We Offer

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- Market-competitive salary package.
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- Ongoing training, mentoring and career development.
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- Exposure to a wide range of technologies and industries.
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- A supportive team environment that encourages growth.
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- Company vehicle access for onsite client visits.
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- Opportunities to progress into Level 2 and Level 3 technical roles.
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- Modern tools, systems and processes designed to help you succeed.
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📌 Level 1 IT Support Technician (MSP) (City of Gold Coast)
🏢 Levit8
📍 City of Gold Coast