Job Description

Site Operations & Maintenance Supervisor

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Posted: 30/07/2026

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Closing Date: 30/08/2026

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Job Type: Permanent - Full Time

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Location: Sydney City

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Job Category: Other

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About Us:

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With over 36 years' experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.

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Job Description

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Site Operations & Maintenance Supervisor

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About the Role

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We are seeking an experienced and motivated Site Operations & Maintenance Supervisor to lead the day-to‐day operations of a prestigious commercial and retail asset in Sydney's CBD. Reporting to the Operations Manager, you will be responsible for leading a small on‐site team, coordinating maintenance activities, managing contractors, and ensuring the asset operates safely, efficiently, and to the highest standards.

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This is a hands‐on leadership role requiring a strong operational background, excellent stakeholder management skills, and a commitment to delivering exceptional customer service within a premium property environment.

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Key Responsibilities

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- Lead, mentor, and develop a small team of maintenance and operations personnel.
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- Allocate daily work activities, monitor performance, and ensure service standards are consistently achieved.
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- Foster a collaborative, accountable, and safety‐focused culture.
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- Conduct regular toolbox talks, coaching sessions, and performance reviews.
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- Support the ongoing development and training of team members.
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Operations & Maintenance

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- Oversee all planned, reactive, and corrective maintenance activities across the asset.
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- Ensure building services, plant, and equipment are maintained in accordance with statutory requirements and best practice.
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- Coordinate maintenance schedules, work orders, and contractor activities to minimise operational disruption.
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- Monitor asset performance and identify opportunities for operational improvements and cost efficiencies.
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- Assist with capital works planning and project coordination where required.
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- Ensure all maintenance activities comply with legislative requirements, Australian Standards, and company policies.




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- Drive a proactive maintenance culture focused on asset reliability and customer satisfaction.
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Contractor & Service Provider Management

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- Coordinate and supervise specialist contractors and service providers.
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- Ensure contractor compliance with site safety requirements, permits to work, and service standards.
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- Review contractor performance and assist in managing service agreements.
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- Verify work quality and ensure all documentation is completed accurately.
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Client & Stakeholder Management

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- Serve as the primary on‐site representative for the client and key stakeholders.
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- Build and maintain strong professional relationships with tenants, clients, contractors, and service partners.
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- Respond promptly and professionally to operational issues and client requests.
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- Provide regular updates on maintenance activities, incidents, projects, and operational performance.
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- Deliver a consistently high level of customer service while ensuring contractual service levels are achieved.
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- Champion a strong safety culture across the site.
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- Ensure compliance with all WHS legislation, environmental requirements, and company policies.
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- Conduct workplace inspections, risk assessments, and incident investigations as required.
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- Manage permit‐to‐work systems and ensure contractor compliance.
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- Support emergency preparedness activities, including drills and emergency response procedures.
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Reporting & Administration

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- Maintain accurate maintenance records, statutory documentation, and compliance registers.
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- Prepare operational reports, KPI reporting, maintenance summaries, and client reports.
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- Assist with budgeting, forecasting, procurement, and financial tracking of maintenance activities.
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- Utilise Computerised Maintenance Management Systems (CMMS) to monitor work orders and asset performance.
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- Support continuous improvement initiatives through data analysis and reporting.
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Skills & Experience

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- Demonstrated experience in facilities management, building operations, or maintenance supervision within commercial property.
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- Previous experience leading and developing maintenance or operations teams.
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- Strong understanding of building services including HVAC, electrical, hydraulic, fire, mechanical, and essential services.
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- Experience managing contractors and multiple service providers.
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- Excellent communication, customer service, and stakeholder management skills.
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- Robust organisational skills with the ability to manage competing priorities.
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- Proven ability to identify operational risks and implement practical solutions.
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- Proficiency with Microsoft Office and CMMS or Building Management Systems (BMS).
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Qualifications

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- Certificate IV or Diploma in Facilities Management, Building Services, Engineering, or related discipline (desirable).
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- Current White Card.
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- Current First Aid Certificate (or willingness to obtain).
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- Valid Australian Driver's Licence (desirable).
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Personal Attributes

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- Strong leader with a collaborative and hands‐on approach.
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- Customer‐focused with excellent relationship management skills.
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- Highly organised and capable of managing multiple priorities.
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- Calm and decisive under pressure.
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- Strong commitment to safety, quality, and continuous improvement.
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- Professional, approachable, and solutions focused.
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Why Join Us?

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This is an outstanding opportunity to join a high‐performing team responsible for one of Sydney's premier commercial and retail assets. You will play a key role in delivering exceptional operational performance while leading a dedicated team in a dynamic and rewarding environment.

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If you are passionate about facilities operations, enjoy leading people, and thrive in a client‐facing role, we would like to hear from you.

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📌 Site Operations & Maintenance Supervisor (New South Wales)
🏢 Glad Group
📍 New South Wales