Job Description

DOCTOR SHAMMI is a destination dermatology clinic in the heart of Fitzroy, founded by leading dermatologist Dr Shammi Theesan. We specialise in medical dermatology and advanced aesthetic treatments, with a particular focus on hair loss, acne and evidence-based skin rejuvenation.

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Our reputation has been built on clinical excellence, operational precision and an unwavering commitment to the client experience. Every system, interaction and process has a purpose. We don't believe excellence happens by chance—it is created through discipline, accountability and continuous improvement.

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We are seeking an exceptional Clinic Manager who thrives in high-performance environments and takes genuine ownership of outcomes. This role isn't about maintaining the status quo. It's about building a clinic that continually raises the standard.

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The Role

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As Clinic Manager, you will be responsible for the day-to-day operation of the clinic, leading a team of approximately 13 clinicians, nurses and administrative staff.

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This is a leadership role for someone who enjoys solving complex operational challenges, building high-performing teams and continuously improving the way a business operates.

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You won't simply manage the clinic—you'll influence its direction.

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You'll work closely with the leadership team to identify opportunities, strengthen systems, improve accountability and ensure the clinic operates with consistency, professionalism and efficiency every single day.

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Success in this role is measured by the strength of the team you build, the systems you improve, the client experience you protect and the operational standards you uphold.

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Key Responsibilities

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Leadership & Accountability

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Lead, coach and develop a multidisciplinary team while fostering a culture of ownership, accountability and continuous improvement.

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Provide clear direction, set expectations and confidently manage performance conversations when required.

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Maintain professional boundaries while creating an environment built on trust, respect and high standards.

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Operational Excellence

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Oversee all day-to-day clinic operations, ensuring appointments, workflows and resources run efficiently and consistently.

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Identify operational inefficiencies before they become problems and implement practical, scalable solutions.

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Continually refine systems and processes to improve productivity,



consistency and client outcomes.

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Client Experience

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Protect and elevate every stage of the client journey, ensuring service standards reflect the quality of care provided by the clinic.

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Confidently manage complex client situations with professionalism, empathy and sound judgement.

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Commercial Performance

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Monitor key business metrics including revenue, conversion rates, rebooking performance, utilisation and operational KPIs.

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Use data to identify opportunities, support decision-making and drive measurable improvements across the business.

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Workforce Planning

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Manage rosters, staffing requirements and team capacity to balance exceptional client service with operational efficiency.

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Support recruitment, onboarding, performance management and ongoing development of the team.

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Governance & Compliance

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Ensure the clinic operates in accordance with clinical protocols, privacy legislation and workplace policies while maintaining a safe, compliant and professional environment.

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Experience

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We welcome applicants from industries where operational excellence and premium client service are non-negotiable, including:

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- Medical or specialist healthcare practices
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- Dermatology, cosmetic clinics and dermal clinician
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- Luxury hospitality
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- Boutique hotels
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- Premium retail leadership
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- High-end wellness businesses
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Experience leading multidisciplinary teams within fast-paced service environments will be highly regarded.

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Who You Are

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You are an operator first and foremost.

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You naturally take ownership, make decisions and solve problems without waiting to be asked.

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You have at least 3-5 years' experience leading high-performing teams within a premium service environment.

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You are highly organised and genuinely enjoy creating systems that improve efficiency and consistency.

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You are commercially minded and understand that exceptional client care and solid business performance go hand in hand.

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You remain calm under pressure and are comfortable making decisions when priorities shift throughout the day.

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You communicate clearly, confidently and respectfully, including when delivering difficult feedback or managing performance concerns.

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You understand that leadership is built on consistency, fairness and accountability—not popularity.

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You enjoy working with ambitious people who challenge one another to continually improve.

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You are resilient, adaptable and motivated by solving problems rather than avoiding them.

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Most importantly, you have a genuine desire to build something exceptional rather than simply manage what already exists.

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What Success Looks Like

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Within your first 12 months, you will have:

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- Built a culture of accountability and ownership across the team.
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- Strengthened operational systems that improve efficiency and consistency.
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- Elevated the client experience through disciplined execution rather than reactive problem solving.
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- Confidently managed difficult conversations while maintaining trust and professionalism.
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- Used data and commercial insights to improve business performance.
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- Become a trusted operational leader who identifies solutions before problems reach the directors.
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Why Join DOCTOR SHAMMI

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- Work alongside one of Melbourne's leading dermatologists in a business recognised for clinical excellence.
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- Be empowered to genuinely influence the direction and performance of the clinic.
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- Join a business that values initiative, continuous improvement and operational excellence.
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- Receive bespoke advanced treatments post-probation, cost-price skincare.
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- Build your career within a business committed to raising the standard of dermatology and aesthetic medicine.
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Before You Apply

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This role is suited to someone who enjoys responsibility, embraces accountability and takes pride in delivering work to an exceptionally high standard.

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You'll be joining a business with ambitious goals, strong leadership and a culture that values honest feedback, continuous improvement and professional growth. We challenge one another because we believe that's how great teams become exceptional.

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If you're motivated by ownership, high standards and the opportunity to make a genuine impact, we'd love to hear from you.

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📌 Clinic Manager | DOCTOR SHAMMI (Williamstown)
🏢 ode dermatology
📍 Williamstown