Job Description

We're expanding our Operations team and looking for a proactive and detail-driven Supply Chain Lead to join us in managing end-to-end execution of customer projects. This is a senior coordinator role with cross-functional influence, responsible for translating customer and product development plans into explicit, executable supply chain actions.

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Working closely with NPD, Sales, QC, and Finance teams, you'll lead project execution from the point of customer engagement through to delivery — managing timelines, purchase planning, supplier orders, and inventory readiness. You'll also oversee an offshore support team based in the Philippines, who assist with data entry, freight booking, and MRP coordination.

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You will be part of a growing team of Operations Leads, each responsible for managing a portfolio of customers and overseeing end-to-end execution across procurement, project delivery, and supply chain coordination.

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Key Responsibilities

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Project & Timeline Management

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- Step into projects once customer interest is confirmed (post-sampling stage)
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- Act as the project manager for assigned customers, owning the full supply chain execution timeline
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- Coordinate with internal teams (NPD, Sales, Finance, QC) to track progress and close gaps
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- Conduct project kickoff and timeline alignment meetings
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- Provide customers with realistic lead time updates based on BOM complexity and global movement of goods
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Procurement & Order Execution

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- Manage supplier relationships and ensure timely purchase of bulk, primary, and secondary packaging
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- Raise and approve purchase orders based on NPD and customer specs
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- Validate supplier timelines and plan procurement around critical path items
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- Ensure packaging and raw materials are produced and delivered in sync for on-time production
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- Liaise with suppliers, 3PLs,



and internal stakeholders to resolve delays or specification issues
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Systems & Data Oversight

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- Oversee SKU creation process (via New Line Forms) and ensure accurate entry into NetSuite
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- Work with Finance to issue proformas, allocate deposits, and track project profitability
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- Approve all procurement and shipping data entries from offshore team for accuracy
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- Lead a team of offshore Operations Assistants responsible for:
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- Data input in NetSuite (sales orders, POs, GRNs, assembly builds)
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- MRP reporting and open PO tracking
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- Liaising with freight forwarders to arrange shipments based on Incoterms
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- Provide training, clear SOPs, and ongoing task prioritization for the offshore team
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- Ensure support team outputs are aligned with timelines and meet data accuracy standards
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- Coordinate inbound freight and outbound shipping with freight partners
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- Communicate with customers and internal teams on Incoterms (FOB, DDP, EXW)
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- Prepare final shipping documents, invoices, and product specs for handover to customer
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- Lead project closure with Finance, reconciling leftover stock and wastage
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- Evaluate margin vs. forecast, with learnings applied to future builds
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- Validate reorders against original specs in collaboration with NPD; flag and elevate any changes
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What You'll Bring

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- 3–5 years experience in Operations, Procurement, or Supply Chain in:
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- Beauty / Personal Care / Contract Manufacturing / FMCG industries (preferred)
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- Strong working knowledge of BOMs, supplier lead times, and critical path planning
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- Experience with ERP systems (NetSuite highly preferred)
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- Strong communication and problem-solving skills; confident dealing with multiple stakeholders
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- Comfortable managing remote teams and coordinating cross-border supply chains
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- Organized, deadline-focused, and solutions-oriented
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📌 Supply Chain Lead (Victoria)
🏢 Devcos International
📍 Victoria