Job Description

At Prima PMI, we're more than a print manufacturer. We're the trusted fulfilment and production partner behind some of Australia's and the world's leading brands, helping bring millions of personalised products to life every year.

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From greeting cards and photobooks to mugs, gifts and premium print products, we're passionate about delivering exceptional quality, innovation and customer service.

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With our head office and production facility based in Melbourne, Australia, we're entering an exciting stage of growth. As we continue to expand, we're looking for a motivated part time Account Manager to join our team and play a key role in strengthening customer partnerships and supporting our continued growth.

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About the Role

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As an Account Manager, you'll take ownership of a portfolio of key customer accounts, becoming a trusted extension of their business. You'll build genuine relationships, understand what success looks like for your customers and work collaboratively across Prima PMI to deliver outstanding outcomes.

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You'll balance relationship management with commercial thinking, identifying opportunities to improve the customer experience, grow existing accounts and ensure every interaction reinforces why customers choose Prima PMI.

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If you enjoy building relationships, solving problems and influencing business outcomes, this is a role where you can genuinely make your mark.

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What You'll Be Doing

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- Managing a portfolio of customer accounts and acting as their primary point of contact.
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- Building trusted, long-term relationships with customers through regular communication and account reviews.
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- Understanding each customer's business, priorities and future plans.
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- Identifying opportunities to grow accounts through current products and services.
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- Working closely with Customer Service, Production, Quality and Leadership teams to deliver exceptional outcomes.
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- Coordinating new product launches,



projects and customer initiatives.
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- Managing customer enquiries, challenges and escalations through to resolution.
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- Monitoring account performance, service levels and customer satisfaction.
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- Reviewing forecasts, trends and commercial performance to identify opportunities for improvement.
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- Representing the voice of the customer across the business.
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About You

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You'll thrive in this role if you:

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- Enjoy building genuine relationships with people.
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- Have experience in account management, client services, customer success or business development.
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- Can confidently communicate with customers at all levels.
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- Think commercially and naturally identify opportunities to add value.
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- Are organised, proactive and able to manage multiple priorities.
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- Enjoy working collaboratively across different teams.
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- Take ownership and pride in delivering an exceptional customer experience.
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- Have strong Microsoft Office skills. CRM experience is an advantage.
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Previous experience within print, manufacturing or fulfilment is beneficial, but not essential.

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Why Join Prima PMI?

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We're a growing Australian business where your contribution genuinely matters. You'll have the opportunity to work with recognised brands, build meaningful customer relationships and influence how we continue to grow.

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We offer:

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- A flexible part time opportunity.
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- A supportive and collaborative team environment.
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- Genuine variety, with no two days the same.
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- The opportunity to contribute ideas and drive improvements.
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- Ongoing career development, training and learning opportunities.
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- Industry-leading parental leave to support you and your family.
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- Access to our novated leasing program.
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- Monthly catered all-hands meetings that keep everyone connected and informed.
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- Regular team events and celebrations throughout the year.
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- A role where you can make a real impact on our customers and our business.
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📌 Account Manager (Victoria)
🏢 Prima PMI
📍 Victoria