Job Description

Assistant Venue Manager - Flagship Indoor Family Entertainment Venue | Braeside

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Grow with a Brand That is Just Getting Started

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We are opening our second venue - a new flagship indoor family entertainment centre in Braeside, Melbourne VIC, spanning over 12,000m2 and set to become one of the largest indoor entertainment venues in Australia.

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Following the success of our first venue, we are entering the next stage of growth with a bigger vision, a larger operation, and a stronger leadership team.

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This is not just another assistant management role. It is a rare opportunity to help build a flagship venue from the ground up, support a high‐performing team, and play a key role in the future expansion of our business.

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With additional venues already planned, we are looking for ambitious leaders who are ready to grow with us and become part of our long‐term leadership pipeline.

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About the Role

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As the Assistant Venue Manager, you will work closely with the Venue Manager to ensure the venue operates at the highest standard every day.

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You will be involved in key parts of the business including shift leadership, guest experience, team development, operational standards, basic reporting, and continuous improvement.

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This role is designed for someone who wants to step into a Venue Manager role in the near future.

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This is a full‐time role based in Braeside, Melbourne VIC. The venue is expected to open around late August, and the successful candidate may start earlier to support pre‐opening preparation and training.

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The venue operates across weekends, evenings, school holidays, and peak trading periods. As part of the leadership team, you will help ensure the business is well supported during these times.

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Key Responsibilities

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- Support the Venue Manager in the overall operation of the venue
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- Lead daily operations and ensure smooth shift execution
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- Supervise team leaders and frontline team members to maintain high standards
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- Deliver exceptional guest experiences across all areas of the venue
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- Assist with rostering support, labour planning, and day‐to‐day workforce management
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- Monitor operational performance, identify issues, and suggest improvements
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- Coach, mentor, and develop supervisors and team members
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- Ensure safety, cleanliness, and operational standards are maintained
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- Handle guest feedback and resolve operational issues professionally
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- Take responsibility for venue operations when the Venue Manager is absent
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What We're Looking For

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Essential

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- Previous leadership experience in hospitality, entertainment, retail, leisure, tourism, or customer service
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- Strong English communication and interpersonal skills
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- Positive attitude with positive problem‐solving ability
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- Well organised and able to manage multiple priorities in a fast‐paced setting
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- Confidence leading and motivating teams
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- Passion for delivering exceptional customer experiences
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- Willingness to learn, grow, and take on greater responsibility
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- Availability to support a venue that operates across weekends,



evenings, school holidays, and peak trading periods
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- Current right to work in Australia
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Highly Regarded

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- Experience in a large, fast‐paced operation
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- Experience supporting rostering, labour cost control, and daily operations
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- Experience training and developing team members
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- Understanding of KPIs and operational reporting
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- Mandarin speaking and listening ability (helpful for communicating with Mandarin‐speaking guests or team members)
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Why Join Us?

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- Be part of launching one of Australia's largest indoor family entertainment venues
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- Clear career pathway to Venue Manager and future Regional leadership opportunities
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- Opportunity to join before opening and help shape the venue from day one
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- Salary will be discussed with shortlisted candidates and will be commensurate with experience and capability.
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- Performance‐based bonus opportunities
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- Comprehensive leadership development and mentoring
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- Work with a supportive and ambitious management team
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- Opportunity to help shape the future of a rapidly growing business
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Build Your Leadership Career

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We are not simply hiring an Assistant Venue Manager - we are investing in someone who wants to become a future Venue Manager.

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As our business expands into new locations, we aim to promote from within wherever possible.

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If you are ready to grow your career and make an impact, we would love to hear from you.

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Equal Opportunity Statement

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We are an equal opportunity employer and welcome applications from candidates of all backgrounds. We value diversity, inclusion, and a positive team culture.

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📌 Assistant Venue Manager - Flagship Indoor Family Entertainment Venue | Braeside (City of Kingston)
🏢 RAINBOW TOWN BRAESIDE
📍 City of Kingston