Job Description

Are you a dynamic, motivated individual passionate about leading and developing high-performing teams? We are currently seeking a dedicated Team Leader to join our client's customer care team and drive excellence in customer experience.

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Company Overview:

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Join a vibrant and growing company known for its commitment to delivering exceptional service and fostering a positive, inclusive work culture. Their focus is on providing top-tier support to their valued customers while ensuring a collaborative and supportive environment for their team members.

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Perks of the Role:

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Competitive salary package

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A team-oriented and supportive work environment that values diversity and inclusivity.

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Free onsite parking

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Supported by two dedicated Team Leaders

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Extensive onboarding and training program

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Responsibilities:

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Lead, mentor and motivate a tight knit customer service representatives (10-12 employees) to achieve and exceed performance targets and service level agreements.

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Conduct regular coaching sessions and performance evaluations to identify strengths and areas for improvement within the team.





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Develop and implement strategies to enhance customer satisfaction and optimize service delivery.

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Collaborate with other departments to streamline processes, resolve escalated issues, and ensure seamless communication.

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Monitor team metrics, generate reports, and present insights to upper management for continual improvement.

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Foster a positive and engaging work environment that encourages teamwork, innovation, and professional growth.

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Qualifications:

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Proven experience in a customer service role, with leadership of supervisory capacity.

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Excellent communication, interpersonal, and problem-solving skills.

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Strong organizational abilities and the capability to manage multiple priorities effectively.

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Proficiency in utilizing CRM system and other relevant software.

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A proactive attitude with a focus on continuous improvement and team success.

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Sound level of numeracy and demonstrated attention to detail.

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📌 Customer Experience Manager (New South Wales)
🏢 Asset Personnel
📍 New South Wales