Job Description

Team Leader - Canberra, ACT

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Job no: 531873

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Brand: FCM

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Work type: Full time, Hybrid

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Location: Australian Capital Territory

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Categories: Sales and Customer Service, Leadership

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ABOUT THE OPPORTUNITY

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FCM is expanding our Canberra business and we need a recent leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.

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This role combines leadership, commercial insight and operational expertise, giving you the chance to drive outcomes for both customers and your team.

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You will play a pivotal role in developing high-performing Travel Consultants while building solid, long-term client relationships. If you thrive in a fast-paced, customer-centric environment and love seeing others succeed, this is your opportunity to make a real impact.

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KEY RESPONSIBILITIES

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- Lead, coach and develop a high-performing team of Travel Consultants
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- Build strong relationships with Government and corporate clients, driving retention and growth
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- Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
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- Support complex bookings, escalations and technical problem-solving
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- Identify opportunities to improve performance, profitability and customer experience
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- Collaborate with internal stakeholders to deliver seamless service outcomes
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- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected and supported to thrive
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EXPERIENCE & QUALIFICATIONS

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- 5+ years' experience in the travel industry (corporate or retail)
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- Previous leadership or senior Travel Consultant experience
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- Strong GDS expertise, ideally Sabre
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- Proven ability to manage complex itineraries and client relationships
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- Commercially minded with strong communication and problem-solving skills
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- Experience working with KPIs and driving team performance
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WHAT YOU'LL ENJOY

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- OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super
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- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
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- Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
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- Development: Individualised Learning & Development pathway options
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- Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
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- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers,



health and wellness discounts, financial planning advice, employee share plan and more
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- Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more
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- Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within
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- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner BUPA, access to internal gym
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- Mental Health: Support and Employee Assistance Program for staff and family
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- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
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- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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- Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan – we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave
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Applications close:

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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📌 Team Leader - Canberra, ACT
🏢 Traveltechessentialist
📍 Canberra