Job Description

A home. A hotel. A place to get lost in, to take refuge in, to revel in.

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Welcome to Hannah St Hotel, Southbank's newest neighbourhood precinct. Designed by Flack Studio, our hotel is an ever-evolving framework for experience — a dynamic, open-door space that reflects the spirit of Melbourne. With 188 authentically Melbourne guest rooms, Hannah St is a place for the late nights, the sleep-ins, the early mornings, the long lunches, the unexpected encounters, and the familiar comforts.

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We are seeking a Duty Manager who embodies our purpose: to create a hotel that is of place — a true coming together of the people and stories that make up this city.

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Your Role in the Story

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As a full time Duty Manager, you are the heartbeat of our daily operations. You lead with warmth, precision, and a deep understanding of what makes a guest feel at home. You are a connector, between guests, team members, and the rhythm of the hotel.

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What you'll do:

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- Be the go-to for our Hotel team, guiding daily operations with a hands‐on, people‐first approach.
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- Coordinate shift tasks and delegate with clarity and care.
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- Ensure seamless check-in/check-out experiences, using guest names and personal touches that matter.
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- Lead daily briefings to share hotel happenings — VIPs, group movements, feedback, and more.
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- Confidently promote rooms, rates, and services, handling reservations and guest requests with pride,



friendliness, and efficiency.
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- Deliver exceptional guest experiences, resolving concerns empathetically and ensuring all special requests are fulfilled.
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- Maintain operational accuracy, including system updates, financial reporting, auditing, and adherence to credit/account procedures.
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- Support team and shift coordination, ensuring smooth transitions, clear communication, and contributing to recruitment, rosters, and performance reviews.
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- Ensure high presentation standards across the lobby, front desk, and F&B; outlets, ensuring a welcoming and professional environment.
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- Audit daily activity across Front Office and F&B; operations.
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- Support roster creation, recruitment, performance reviews, and team development.
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- Maintain immaculate presentation across lobby, front desk, and F&B; outlets.
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Who You Are

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- A natural host with a passion for people and place.
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- A leader who inspires initiative, collaboration, and continuous improvement.
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- A detail‐oriented operator who thrives in dynamic environments.
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- Someone who understands that hospitality is both an art and a science — and knows how to balance both.
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A place for the in-between moments, the planned and the spontaneous, the old favourites and the recent locals. A place that feels like Melbourne, because it is Melbourne.

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📌 Duty Manager (Victoria)
🏢 Hannah St Hotel
📍 Victoria