Job Description

Entry Level Customer Service & Administration Support

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Do you enjoy working in a fast-paced team environment?

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Then we want to know you.

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About Us

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TuckerFox is a fast growing, digital business offering online ordering services to food related businesses. We are an exciting business that is beginning to make big waves in this rapidly changing space.

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What makes TuckerFox unique is our personal relationships with store owners, commitment to customer satisfaction and superior product offering to our competitors. Our office staff play a vital role in creating and maintaining relationships with business owners.

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What's on Offer

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We have a part-time vacancy for candidates who are eager to work in an Entry Level Customer Support / Administration and to be part of a fun, fast-paced expanding business.

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This is an ongoing permanent part-time position offering long-term career stability.

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Location: New Gisborne, just off the Calder Freeway.

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Highlights of working with TuckerFox

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- Amazing supportive team culture, become part of the family
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- Working in a energetic fast growing Australian owned business
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Responsibilities include

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- Conducting inbound and outbound calls to follow up on enquiries and service requests
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- Managing emails and supporting inbox coordination
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- Updating internal system and maintaining accurate records
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- Build relationships with clients
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- Supporting the wider team with ad hoc administrative tasks
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What we're looking for

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- Comfortable making outbound and taking inbound calls and speaking with customers
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- A high-energy & upbeat person who genuinely cares and has an ability to work with people of all walks of life.
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- Must have previous customer phone-based support experience (minimum 12 months +)
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- Experience using CRM systems
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- Must have intermediate Microsoft Office and Excel computer skills
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- Strong communication skills with a professional phone manner
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- Highly organised with strong attention to detail and able to work in a fast paced high volume environment
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- Ability to speak Chinese Mandarin / Cantonese or Thai - Highly Regarded but not essential
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📌 Entry Level Customer Service & Administration Support (Macedon)
🏢 TuckerFox
📍 Macedon