Job Description

Our client is a well-established, family-owned industrial business with a strong reputation across the Australian gas combustion industry. They import and distribute a broad range of specialised equipment and parts, serving some of Australia's most respected industrial operators. Known for their technical expertise and long-standing customer relationships, this is a stable, close-knit business with a genuine team culture.

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The Opportunity

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We are seeking an experienced Internal Sales professional to join the team in a full-time, permanent capacity based in Mount Waverley, VIC. This is a varied role where you'll manage customer relationships, handle sales enquiries, and provide important support across the wider business.

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Key Responsibilities

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- Handle inbound customer enquiries via telephone and email, providing prompt and professional sales support
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- Prepare accurate quotations and process sales orders efficiently
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- Proactively follow up on quotations and convert sales opportunities
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- Maintain and update website content and respond to online sales enquiries
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- Build and maintain strong, ongoing relationships with customers and suppliers
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- Maintain accurate customer, equipment, and service records
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- Assist with scheduling, purchasing, and ordering of service and spare parts
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- Develop knowledge of the technical product range to better support customers
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- Provide general administration support including filing and document management
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What We're Looking For

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- Previous experience in internal sales or customer service (highly regarded)
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- Strong written and verbal English communication skills
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- Professional, confident telephone manner with a genuine customer-first approach
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- Demonstrated ability to follow up quotations and close sales
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- A collaborative team player comfortable working across multiple departments
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- Self-motivated, able to take initiative and handle new situations independently
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- Strong organisational skills and high attention to detail
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- Proficient with Microsoft Excel and Word
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Why Apply?

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- Join a stable, reputable business with a loyal customer base and genuine job security
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- Supportive team setting with real variety in your day-to-day role
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- Opportunity to build product knowledge in a specialist, niche industry
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📌 Internal Sales Representative (Yallourn)
🏢 vitae group
📍 Yallourn