Job Description

The Organisation

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The United Protestant Association of NSW Limited ("UPA") is a values-driven non-profit care organisation serving local communities throughout NSW, with a vision of always ensuring we have "our people by our side". With a staff compliment of 1400 and a turnover in excess of $100M, UPA is a non-profit Company limited by guarantee.

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Our services include:

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- Residential Aged Care
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- Home Care Services
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- Retirement Villages
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The Opportunity

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We are looking for a Maintenance Area Lead to join our team at our Lavington Campus to support our Riverina Murray Region communities.

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Duties will include (but not limited to):

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Maintenance Operations

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- Lead and coordinate maintenance services across multiple sites, ensuring consistent service delivery standards.
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- Oversee the delivery of maintenance services, including prioritisation and timely completion of work orders.
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- Drive execution of preventative and corrective maintenance programs to ensure asset reliability and minimise reactive works.
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- Monitor service delivery performance, including backlog levels, response times and completion rates.
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- Identify operational risks and elevate issues impacting service continuity.
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- Provide hands-on operational support to maintenance teams.
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Asset Management & Systems

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- Lead the effective use of the asset management system to support maintenance planning, tracking and reporting.
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- Maintain accurate asset registers, maintenance schedules and work order data.
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- Monitor and report on key maintenance KPIs, including:n n
- Backlog management
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- Response times
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- Asset lifecycle performance
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- Analyse maintenance data to support decision-making and improve asset outcomes.
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- Drive consistent system usage and data quality across all sites.
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Financial & Budget Management

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- Manage maintenance budgets across multiple sites.
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- Monitor expenditure and implement cost-saving opportunities through proactive maintenance strategies.
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- Support budget planning, forecasting and financial reporting.
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- Ensure financial accountability across maintenance operations.
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Workforce Leadership & Planning

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- Plan and coordinate maintenance resources across multiple sites.
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- Manage workforce coverage to maintain service continuity during leave, vacancies and changing operational demands.
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- Identify resourcing gaps and implement appropriate solutions.
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- Support workforce planning aligned to operational requirements.
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- Lead, coach and develop maintenance teams to achieve consistent performance outcomes.
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- Manage employee performance, capability development and engagement.
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- Foster a culture of accountability, safety and continuous improvement.
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- Provide leadership to ensure consistent standards, behaviours and service delivery.
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- Support recruitment and onboarding of maintenance personnel.
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Contractor & Vendor Management

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- Manage contractor and supplier relationships across the portfolio.
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- Monitor contractor performance against service level agreements and compliance requirements.
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- Coordinate contractor engagement in line with organisational standards.
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- Support the development and maintenance of preferred supplier arrangements.
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Continuous Improvement

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- Contribute to the development and implementation of maintenance and asset management strategies.
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- Identify and implement improvements to systems, processes and service delivery.
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- Support organisational initiatives relating to infrastructure, sustainability and capital works.
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Work Health & Safety (WHS)

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- Ensure compliance with all relevant WHS legislation, policies and procedures.
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- Participate in WHS activities and training as required.
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- Take reasonable care of personal health and safety and that of others.
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- Maintain a safe working environment.
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- Follow safe work practices and promote safe use of equipment and resources.
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- Report hazards, incidents, injuries and near misses through the incident management system.
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Professional Development & Conduct

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- Contribute to a positive, collaborative and supportive work environment.
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- Promote a workplace free from discrimination, harassment and bullying.
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- Participate in performance development and review processes.
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- Comply with UPA policies, procedures, Code of Conduct and legislative requirements.
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- Maintain confidentiality and act professionally at all times.
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- Complete mandatory training and participate in relevant professional development activities.
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- Maintain knowledge of current industry trends and best practices.
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- Undertake other duties consistent with the role as required.
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We are also willing to invest in training and offer you all the support you might need in order to succeed in your role.

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What you bring

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Selection Criteria

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Required

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- Current Driver Licence
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- Trade certificate or relevant technical qualification
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- Demonstrated experience managing multi-site maintenance or facilities operations
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- Experience using asset management systems (e.g. FM Clarity or similar)
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- Strong data analysis and performance reporting capability
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- Ability to balance strategic oversight with hands-on operational support
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- Financial and commercial acumen
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- Proven leadership experience managing maintenance teams across multiple sites, including performance management, coaching and workforce development
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- Excellent written and verbal communication skills
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- Ability to interpret and apply legislative, regulatory and compliance standards relating to building maintenance
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- Ability to implement preventative and corrective maintenance programs (within scope of practice)
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- Ability to work with minimal supervision
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- Solid problem-solving, conflict resolution and negotiation skills
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- Strong organisational and time management skills
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- Ability to demonstrate flexibility, initiative and adaptability
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- Ability to manage change effectively
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Desired

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- Experience in aged care, health or other regulated environments
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- Experience coordinating contractors and supporting compliance, audit or asset management activities
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- LR (Light Rigid) or higher driver licence
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Other Specific Requirements

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- Vaccinations in accordance with organisational policy
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- Satisfactory Criminal History Check and other required screening checks (including renewals)
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- Compliance with uniform policy, including high-visibility safety clothing
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- Ability to travel between sites as required
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- Current driver licence (essential for role mobility)
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- Test and Tag Certificate (desirable/advantageous)
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- Physical capability to:n n
- Lift up to 20kg
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- Work in ceiling or confined spaces
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- Stand and walk for extended periods across multiple sites
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- Flexibility in working hours in line with operational requirements
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Benefits and perks

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- Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free)
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- Access to a Wellness Program
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- Employee Assistance Program
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- Up to $500 retention bonus for permanent appointments
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- Support provided for your ongoing AHPRA registration requirements (including payment of annual fees)
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- Platinum Member of the Australian College of Nursing
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- Supportive and friendly work environment
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- Work/life balance and flexible working arrangements available
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- Workplace education and support provided
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- Opportunity to make a real difference to your community and the lives of those in need
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Pre-employment screening

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- Vaccinated in accordance with UPA's Immunisation and Vaccination Policy. (including proof of the required doses of a TGA approved COVID-19 vaccine and annual influenza)
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- Undertake a National Criminal History Check
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- Pre-Employment Medical Assessment
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Appointment is subject to satisfactory of all pre-employment checks.

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To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.

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We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA's Talent Team at ***********@upa.org.au.

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This job was originally advertised via Our Mob - The Job Board for First Nations Jobseekers.

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📌 Maintenanace Area Lead (Wodonga)
🏢 UPA Corporation Bhd
📍 Wodonga