Job Description

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- Be part of a growing business and achieve fantastic outcomes for our clients.
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- Progress your career during your time with us through ongoing professional development opportunities.
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About the Role

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GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Wangara, WA office! You'll be part of a smaller, close-knit team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, designing, building, testing, and implementing ICT systems and solutions.

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Duties

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- Drive client projects while designing, building, testing, and implementing ICT systems and solutions.
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- Document the scope of work and create accurate records for GPK and the client.
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- Provide network and hardware management for our clients during business hours and available after-hours.
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- Deliver technical support, advice, coaching, mentoring, and training across a range of technologies.
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- Collaborate with our client base and establish robust, positive relationships.
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Skills & Experience

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- Experience in an MSP environment highly regarded, with time spent at Level 1 and 2.
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- Experience with IT systems including firewalls, Microsoft platforms,



ConnectWise/IT Glue, and virtual environments.
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- Qualification in related IT along with experience managing complex multisite clients.
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- Valid driver's licence and reliable transportation.
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- Strong communication, analytical, and problem-solving skills to find long-term solutions.
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- Base salary package between $70,000 - $80,000 + Super, plus host of great benefits.
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- Ongoing professional development opportunities, including paid study time and paid certifications.
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- Choose between BYO device, tech allowance, or company gear, plus free internet after probation.
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- Wellness reimbursements for your gym, fitness and more, plus paid Friday in-office lunches.
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- Enjoy a healthy work/life balance with flexible arrangements after probation.
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About the Company

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Established in 1999, GPK Group stands at the forefront of Australia's IT industry. Delivering expertise in cloud computing, cybersecurity, and specialised retail solutions, we empower small and medium-sized businesses by simplifying complex challenges and fostering growth.

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📌 Service Desk Engineer (Perth)
🏢 GPK Group
📍 Perth