Job Description

Anglicare Southern Queensland – Eight Mile Plains QLD

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For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most.By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling,our mission is to make a lasting impact by fostering hope, independence, and inclusion.

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At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together.Be where you're needed. Belong right here.

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The Role

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Anglicare's Client Service Centre is the first point of contact for our clients, carers, and community stakeholders. We operate a highly efficient and busy call centre whilst priding ourselves on delivering exceptional customer service on every call.

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We are looking for two Full Time Client Service Advisor to join our team on a permanent basis in Eight Mile Plains.

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This is the perfect opportunity for someone with a call centre background who is looking for a fast-paced & fulfilling community engagement role, who is also looking for the flexibility of office and home based work with an 80/20 WFH option.

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Your role in supporting Anglicare will include:

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Acting as the first point of contact for elderly and vulnerable clients of Anglicare.

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Liaising with medical centre, hospitals, and other stakeholders to set up in home support services.

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Connecting prospective clients with services such as Personal care, Domestic support, and many other in-home supports.

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Assisting clients in other areas of the community with general queries around You Be You Foster care and Mental Health and First Aid Inquires.

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Liaising with My Aged care and other government agencies to effectively manage client referrals.

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Most importantly you will establish a connection with our clients through a personalised and positive customer experience that reflects the Anglicare brand of Love, Care Hope and Humility.

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What you will bring to the role:

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This is a high-volume, fast-paced call centre role that manages both inbound and outbound calls. Our successful candidate will offer a professional and caring nature whilst delivery exceptional customer service on every call.

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Call Centre experience is advantageous.

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Customer service and strong rapport building skills are essential, and only candidates with Customer Service experience should apply.

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Ability to work with minimal direct supervision, including managing your time and workflow each day.

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An ability to empathise with our clients and their families around the challenges they may be facing each day

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Intermediate Microsoft Office; solid alpha-numeric data entry skills and exceptional level of accuracy

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Dedicated to maintaining client confidentiality and privacy and working consistently within professional boundaries

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A current National Police Check (or willingness to obtain)

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Why you'll love working with Anglicare Southern Queensland

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Voted Reader's Digest Most Trusted Brand in Aged Care seven consecutive years in a row.

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Know your role is making a real difference supporting Queenslanders in need.

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Value-driven organisation rooted in Love, Care, Hope & Humility.

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Flexible Working Environment and work from home possibilities.

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- Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
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- Novated Lease – pay for your car and running costs with pre-tax dollars!
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- Corporate Health Insurance Discounts with Bupa and Medibank.
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- Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!).
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- Referral App – $1 for each time you share job and up to $300 for a successful referral.
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- Wellbeing App – Mental, Physical and Financial wellbeing support.
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- JB HiFi Friends & Family Discount
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- A culture of recognition with our Annual People Awards.
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- 24/7 Employee Assistance Program & Pastoral Care Support.
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Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

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Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTQIA+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.

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📌 Client Services Advisor (Queensland)
🏢 Anglicare Southern Queensland
📍 Queensland