Job Description

Ready to Lead the Future of Property Management?

n

At Reliance Real Estate, we're building one of Victoria's most progressive and high-performing property management businesses and we're looking for an exceptional leader to help shape what's next.

n

This is not a traditional property management role.

n

As our Head of Property Management Operations & Training, you'll lead operational excellence across a growing network of offices, partnering with Directors and senior leaders to develop our people, strengthen our systems and drive a culture of accountability, consistency and continuous improvement.

n

If you're an experienced property management leader who enjoys coaching others, solving complex operational challenges and building scalable systems, this is an opportunity to make a genuine impact across one of Victoria's fastest-growing real estate groups.

n

About the Opportunity

n

Based at our Support Centre, you'll work closely with the General Manager, CEO, Operations Manager, Directors and Rental Managers to provide strategic leadership across our Property Management division.

n

You'll be responsible for developing operational frameworks, driving compliance, leading training initiatives and ensuring every office delivers a consistent, market-leading customer experience.

n

This is a rare opportunity to influence the future direction of a growing business while mentoring and developing the next generation of property management professionals.

n

Key Responsibilities

n

n
- Provide leadership, coaching and operational direction to Rental Managers across the Reliance network.
n
- Establish best-practice operational standards across all offices.
n
- Drive consistency, accountability and performance throughout the Property Management division.
n




- Act as the senior escalation point for complex tenancy, compliance and operational matters.
n
- Develop, implement and continuously improve operational systems, policies and procedures.
n
- Lead and enhance our PropertyMe, Inspection Express and associated technology platforms.
n
- Design, implement and deliver the Reliance Property Management Training Academy.
n
- Develop training resources, workshops, operational manuals and learning pathways.
n
- Define, develop, implement and continuously improve the Reliance Property Management Onboarding Program.
n
- Oversee mentoring and professional development of Property Management team members.
n
- Analyse operational performance and identify opportunities to improve efficiency, service delivery and client experience.
n
- Partner with Directors and senior leadership to drive innovation and continuous improvement across the business.
n

n

About You

n

You're an experienced property management leader who enjoys improving businesses just as much as developing people.

n

You'll bring:

n

n
- Extensive Property Management experience, including leadership responsibilities.
n
- Strong knowledge of Victorian Residential Tenancies legislation.
n
- Demonstrated success leading, mentoring and developing high-performing teams.
n
- Experience improving operational systems, processes and business performance.
n
- Confidence managing change across multiple offices.
n
- Exceptional organisational,



analytical and problem-solving skills.
n
- Outstanding communication and stakeholder management skills.
n
- Experience delivering training, coaching and presentations.
n
- Advanced experience with PropertyMe and modern property management platforms.
n
- A current Agent's Representative Certificate or Estate Agent Licence.
n

n

Why Join Reliance?

n

This is an opportunity to shape the future of Property Management within one of Victoria's fastest-growing real estate groups.

n

You'll have the autonomy to influence strategy, improve operations and leave a lasting legacy across our network.

n

In return, we offer:

n

n
- A genuine senior leadership role with influence across the business.
n
- Direct collaboration with our Directors and Executive Leadership Team.
n
- The opportunity to build and lead our Property Management Training Academy.
n
- Modern systems, technology and a commitment to innovation.
n
- Ongoing career development and leadership support.
n
- A collaborative, values-driven culture where initiative is encouraged and recognised.
n
- An attractive remuneration package aligned with experience.
n

n

About Reliance

n

Reliance Real Estate is one of Victoria's largest and fastest-growing real estate groups, proudly servicing communities across Melbourne through multiple offices.

n

Our reputation has been built on exceptional people, strong leadership, continuous innovation and an unwavering commitment to delivering outstanding service.

n

We're passionate about developing our people, embracing new ideas and creating an environment where our teams and our clients can thrive.

n

If you're ready to lead, inspire and help shape the future of Property Management, we'd love to hear from you.

#J-18808-Ljbffr

📌 Rental Leadership Opportunity (Williamstown)
🏢 Reliance Real Estate
📍 Williamstown