Job Description

ICT Support Officer

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Duration: Initial 6 Months

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Rate: $49.70/hr + Super

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Location: Bankstown

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Part time: 25/hr per week (4 or 5 days in office)

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Overview

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Procurement (order and invoice processing - majority of time - request quotes raise order process invoice - $ value have different processes), minute taking, document generation (e.g., excel worksheet, briefing note, save in iShare), admin support for ICT

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Key Accountabilities

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- Raise purchase requisitions and orders, and reconcile invoices against approved ICT purchases.
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- Prepare and format documents, reports, presentations, briefing notes, correspondence and meeting minutes.
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- Register, maintain and manage ICT records and documentation using Council's document management systems.
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- Create and maintain databases, spreadsheets and other administrative records to support ICT operations.
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- Provide administrative support to the ICT team, including assisting the Service Desk with phone enquiries and walk-in requests.
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- Assist with budget preparation, monitoring and financial administration.
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- Support ICT procurement activities and assist with contract administration.
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- Maintain ICT hardware and software asset registers, ensuring accurate tracking and lifecycle management.
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- Coordinate and distribute ICT information, maintain procedural documentation and support risk mitigation activities.
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- Develop a practical understanding of ICT-supported systems to provide effective administrative and user support.
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- Analyse internal processes and user trends to identify opportunities for continuous improvement and increased operational efficiency.
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- Undertake additional duties within the scope of the role, skills, training and competence as required.
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About You

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To be successful in this role, you will have:

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- Experience in an administration, business support or ICT support role, ideally within local government, government or a corporate setting.
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- Proven procurement administration experience, including obtaining quotes, raising purchase orders, processing invoices and supporting contract administration.
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- Strong administrative skills, including preparing reports, briefing notes, presentations, correspondence and meeting minutes.
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- Experience using document management systems (e.g. iShare, TRIM or similar) and maintaining accurate records.
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- Proficiency in Microsoft Office Suite, particularly Excel, Word and Outlook.
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- Excellent organisational, communication and customer service skills, with the ability to manage competing priorities.
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- Experience supporting budgets, maintaining databases or asset registers, and contributing to process improvements.
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- Strong attention to detail, problem-solving skills and the ability to work collaboratively within a busy ICT team.
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Desirable

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- Previous Local Government or Public Sector experience.
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- Experience supporting an ICT team.
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- Knowledge of TechnologyOne, iShare, TRIM or ITIL principles.
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📌 ICT Support Officer (New South Wales)
🏢 Ashdown People
📍 New South Wales