Job Description
We are seeking a dedicated and skilled Medical Receptionist to join our team at ES ENT PTY LTD in Nowra and Wollongong. This is a casual position offering 2-3 days per week, that plays a vital role in ensuring our clinic operates smoothly and efficiently. As the first point of contact for our patients, you will be responsible for creating a welcoming and organised environment whilst managing administrative tasks that support the clinical team. This role is integral to maintaining high standards of patient care and satisfaction.
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What you'll be doing
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Greeting patients and visitors with professionalism and courtesy upon arrival at the clinic
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Managing reception desk activities including answering phone calls, scheduling appointments and handling patient enquiries
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Performing data entry and maintaining accurate patient records in accordance with privacy regulations
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Processing patient paperwork and ensuring all necessary documentation is completed and filed appropriately
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Collecting patient fees and processing payments using relevant systems
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Coordinating with clinical staff to ensure smooth patient flow throughout the day
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Managing appointment schedules and sending appointment reminders to patients
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Maintaining a clean, organised and professional reception area
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Assisting with administrative support tasks as required by the practice
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Working between our Wollongong and Nowra offices
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What we're looking for
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Experience as a medical receptionist or in a similar healthcare administration role (experience not necessary for the right applicant)
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Excellent communication skills,
both verbal and written, with the ability to interact professionally with diverse patients and staff
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Strong organisational and time management abilities, with capacity to manage multiple tasks simultaneously
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Proficiency with computer systems and medical practice management software
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Drivers licence
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Ability to maintain patient confidentiality and comply with healthcare privacy standards
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Friendly and professional demeanour with a genuine commitment to patient care
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Flexibility and adaptability in a fast-paced clinical environment
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High level of accuracy and attention to detail when handling patient records and administrative documents
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What we offer
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We are committed to creating a supportive and professional workplace. As a casual position, this role offers 2-3 days per week, you will be part of a dedicated healthcare team. We value our staff and foster a collaborative culture where your contribution is recognised and appreciated. We are committed to providing a respectful and inclusive workplace for all employees.
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About us
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ES ENT PTY LTD is a specialist ear, nose and throat clinic with offices in Wollongong and Nowra, NSW. We are dedicated to providing high-quality ENT care and treatment to our patients in a professional and compassionate workplace. Our experienced team is committed to delivering excellent clinical outcomes whilst maintaining the highest standards of patient care. We believe in creating a supportive workplace culture where our staff can thrive and contribute meaningfully to patient wellbeing.
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📌 Medical Receptionist (Nowra)
🏢 ES ENT
📍 Nowra