Job Description

Be the face and voice of a firm that puts clients first.

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At Total Business Partners, we believe exceptional client service is what sets us apart. We're looking for a special someone that understands they can make a difference and change the day with smile and greeting. Someone highly organised and you thrives on creating outstanding first impressions and delivering a seamless experience for every client interaction.

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This is more than a reception role. You'll be the first point of contact for our clients, helping to build the strong relationships that are at the heart of our business.

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Why You'll Love Working With Us

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- Supportive, friendly, and down-to‐earth team culture
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- Modern Sunshine Coast office with on‐site parking
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- Regular team lunches, social events, and team celebrations
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- Ongoing training and development opportunities
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- Exposure to a professional accounting environment and career growth opportunities
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- Fully stocked snack cupboard, premium coffee, and herbal tea station
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- The opportunity to build meaningful relationships with clients and make a genuine impact on their experience with our firm
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If you enjoy helping people, take pride in delivering exceptional customer service, and want to work in a positive and professional environment, we'd love to hear from you.

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What You'll Be Doing

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As the face and voice of Total Business Partners, you'll play a key role in delivering an exceptional client experience while keeping our office running smoothly.

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- Welcome clients and manage incoming calls with professionalism and a smile
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- Coordinate and prepare for client appointments and meetings using Outlook, Teams, and Zoom
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- Maintain a professional reception area and well-stocked office environment
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- Manage client enquiries, payments, mail, and general correspondence
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- Maintained accurate client records and filing systems.
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- Assist with client onboarding and database maintenance.
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- Support the Office Manager with administration and day‐to‐day operations
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- Assist with ASIC and ATO compliance administration.
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- Organise team events and assist with internal activities
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- Provide basic IT support, including meeting room technology, printers, and office equipment
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- Provided administrative support to accountants and senior staff in a busy accounting practice
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This role is ideal for someone who is highly organised, tech‐savvy, and passionate about delivering exceptional customer service.

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About You

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We're looking for and experienced Receptionist/Administrator who is passionate about delivering exceptional client service and takes pride in being the first impression of our firm.

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- A friendly, professional,



and confident communicator with an outstanding phone manner
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- 2+ years' experience in a professional Reception/Administration role
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- Experience in an Accounting Firm Highly regarded
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- Passionate about creating exceptional client experiences
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- Highly organised with excellent attention to detail and time management skills
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- Tech‐savvy and comfortable learning new systems and software
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- A proactive team player who shows initiative and enjoys helping others
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- Positive, approachable, and able to build solid relationships with clients and colleagues
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- Committed to maintaining the highest standards of professionalism, confidentiality, and ethics
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- Experience with Xero, CAS360, FuseSign, or SuiteFiles is advantageous but not essential, as training will be provided
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- Aligned with our Core Values and committed to contributing to a positive team culture
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- Current Driver's License
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Join Total Business Partners?

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We've built a modern accounting firm that values exceptional client service, teamwork, and a positive workplace culture.

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This is an opportunity to join a growing Sunshine Coast firm where you'll play an important role in creating outstanding experiences for our clients while developing your skills in a supportive and professional environment.

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If you enjoy working with people, take pride in delivering exceptional service, and want to be part of a team that genuinely values its employees and clients, we'd love to hear from you.

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📌 Receptionist/Administration Assistant (Queensland)
🏢 Total Business Partners
📍 Queensland