Job Description

We are seeking an organized, safety-conscious, and detail-oriented Dispatch Officer to oversee the daily loading, scheduling, and outgoing distribution of our metal products (including steel beams, sheets, structural components, and custom cut lengths).

n

In this role, you will be the central pivot between warehouse production, transport contractors, drivers, and sales management—ensuring orders are packed securely, loaded safely, and delivered accurately and on schedule.

n

Key Responsibilities

n

n
- Logistics & Daily Dispatch Operationsn n
- Coordinate daily dispatch schedules for outgoing deliveries via company drivers and third-party transport contractors.
n
- Prepare, verify, and consolidate delivery dockets, manifests, heat certificates, and bill of lading paperwork.
n
- Optimize truck load plans to balance weight distribution, prioritize route efficiency, and ensure cost-effective freight utilization.
n
- Perform quality control checks on finished metal orders before dispatch to verify exact quantities, dimensions, grades, and finishes against customer orders.
n

n
- Warehouse & Yard Coordinationn

n
- Directly oversee forklift and crane operators loading flatbeds, semi-trailers, and heavy vehicles.
n
- Ensure all metal products are correctly bundled, banded, strapped, and secured for safe transit in accordance with transport regulations.
n
- Monitor staging areas in the warehouse to ensure finished goods are clearly labeled and ready for load times.
n
- Receive and process returned goods or rejected materials promptly, following company protocol.
n

n
- Safety, Quality & Compliancen

n
- Strictly enforce site Work Health and Safety (WHS) protocols and chain of responsibility regulations (CoR).
n




- Conduct pre-load risk assessments and check truck weight limits (Axle weight standards) to prevent overloading.
n
- Enforce personal protective equipment (PPE) requirements and safe lifting practices across the dispatch bay.
n

n
- Communication & ERP System Managementn

n
- Utilize the company ERP system (e.g., Dynamics AX, SAP, ORACLE) to update order statuses, complete inventory transfers, and mark goods as dispatched.
n
- Maintain active communication with the Sales and Customer Service teams regarding dispatch delays, transport issues, or partial shipments.
n
- Liaise directly with transport carriers to handle delivery queries, ETA updates, and freight claims.
n

n

n

Key Qualifications & Requirements

n

n
- Experience: Transport coordination, or logistics experience in a heavy industry, metal distribution, building materials, or manufacturing environment.
n
- Forklift License: Current High-Risk Work License (Forklift / LF) required. Heavy forklift or overhead gantry crane experience is a strong advantage.
n
- Systems Literacy: Experience with enterprise inventory/ERP systems and logistics software.
n
- Heavy Vehicle Knowledge: Clear understanding of chain of responsibility (CoR), transport load restraint guidelines, and vehicle weight capacities.
n
- Physical Capability: Ability to work in a busy factory/yard environment, walk long distances, and carry out light physical tasks safely.
n
- Skills: Excellent communication skills, strong spatial awareness for load planning, and calm under pressure when handling rapid-changing logistics schedules.
n

n

Desirable Attributes

n

n
- Strong problem-solving abilities and a proactive mindset.
n
- High attention to detail—especially with part numbers, material dimensions, and shipping documentation.
n
- High commitment to zero-harm safety culture.
n

#J-18808-Ljbffr

📌 Dispatch Officer (Parramatta)
🏢 WH WILLIAMS
📍 Parramatta