Job Description

Experienced Medical Receptionist – GP Clinic

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Casual Opportunity with Pathway to Permanent Part-Time or Full time

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We are seeking an experienced and highly professional Medical Receptionist to join our friendly and patient-focused General Practice team. Due to unforseen events, our HR department could not process all applicants from our last ad so we encourage candidated to apply again.

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Please Note: Only candidates who have more than ONE YEAR experience as a medical receptionist in a GP Clinic and can use 'Best Practice' will be considered for this role due to specific requirements in this instance.

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This role is ideal for a receptionist with extensive experience in a busy GP clinic environment who takes pride in delivering exceptional patient service, maintaining confidentiality, and ensuring the smooth day-to-day operation of the practice.

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About the Role

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The successful candidate will initially commence in a casual capacity, with regular shifts available. For the right person, this role offers the opportunity to transition into a permanent part-time or full-time position if desired in the future.

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Key Responsibilities

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- Providing outstanding customer service to patients, families, and healthcare professionals
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- Managing patient appointments and clinic schedules
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- Greeting patients and handling enquiries both in person and over the phone
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- Processing patient registrations and maintaining accurate medical records
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- Managing billing, Medicare claims, EFTPOS transactions, and account enquiries
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- Supporting GPs, nurses, and allied health professionals with administrative tasks
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- Maintaining patient confidentiality and compliance with privacy regulations
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- Contributing to a welcoming, efficient, and professional clinic environment
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- Significant experience as a Medical Receptionist within a GP clinic
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- Strong knowledge of medical practice operations and patient administration processes
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- Confident proficiency with 'Best Practice' software is required
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- Excellent communication and interpersonal skills
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- High level of attention to detail and organisational ability
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- Skilled presentation and a positive, team-oriented attitude
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- Ability to work efficiently in a fast-paced environment while maintaining exceptional patient care
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- Right to work in Australia and ability to be a long term member is required
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- Experience with Medicare billing and claiming procedures
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- WorkCover and Third Party matters processing and administration
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- Knowledge of chronic disease management and care plan administration
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What We Offer

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- Supportive and collaborative team environment
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- Modern, Designer Clinic with 'High End' finishes and facilities
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- Flexible casual employment with consistent hours available
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- Opportunity to progress into a permanent part-time or full-time role and management roles may be considered after demonstrated performance in this role
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- Onsite Parking and Staff Kitchen and Lunch area
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- Competitive remuneration based on experience with performance based bonuses and increments
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If you are an experienced Medical Receptionist who is passionate about patient care and looking for a long-term opportunity with flexibility and career growth, we would love to hear from you.

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📌 EXPERIENCED GP CLINIC RECEPTIONIST (City of Gold Coast)
🏢 The Doctors Hope Island
📍 City of Gold Coast