Job Description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a NightManager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

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Position Summary:

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- Manage day-to-day operations and ensure the quality and standards of the hotel are met
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- Assist guests arriving and departing the hotel through the check in and departure process
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- Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
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- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
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- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
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- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
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- Build and strengthen relationships with existing and new travellers to enable future bookings
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- Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
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About You:

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- Experience with OPERA property management system or similar
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- Relevant experience in a similar managerial role
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- Working rights in Australia
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- Enthusiastic to elevate your career
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- Self-motivated, driven and energized in a quick-paced environment
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- Armed with smart solutions and a can-do attitude
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- First Aid and CPR Qualification
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- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
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- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
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- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
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- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
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- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
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- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

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📌 Night Manager (Full Time) (New South Wales)
🏢 Four Points by Sheraton
📍 New South Wales