Job Description

Operations & Admin Coordinator (PA + Customer + Marketing Support)

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Operations & Admin Coordinator (30–35 Hours Per Week)
n Elanora, QLD (on-site)
n Part-time | Monday to Friday
n $35–$40 per hour + future growth opportunities

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Read This First (Important)

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This is not a "cruise" admin role.

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We are a rapid-moving business with global customers.
n Things change quickly, priorities shift, and you'll often need to figure things out as you go.

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If you like:

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- Clear structure every day
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- Repetitive tasks
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- Being told exactly what to do
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This role is probably not for you.

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If you like:

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- Taking ownership
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- Solving problems
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- Being relied on
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- No two days being the same
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Keep reading.

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The Role

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This role is the backbone of our daily operations.

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You'll work directly with the founder and team to keep everything moving.

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Some days are admin-heavy.
n Some are customer-focused.
n Some are logistics.
n Some are reactive — where things don't go to plan and need to be solved.

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What You'll Own

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- Customer communication (calls + email)
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- Customer service experience is preferred but not required
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- Orders, invoicing, and admin
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- Supplier coordination and logistics
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- Stock and international shipments
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- General problem solving across the business
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- Occasional support with marketing/admin tasks
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What Matters Most

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We care more about attitude and ownership than a perfect CV.

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You must be:

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- Reliable — you follow things through
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- Detail-focused — small mistakes matter
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- Proactive — you don't wait to be told everything
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- Practical — you get things done
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- Calm under pressure — things can move quickly
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- Have a minimum of 1-2 years administrative or office experience
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This Role is NOT for someone who:

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- Needs structure every day
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- Prefers predictable work
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- Needs constant direction
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- Wants a purely admin or purely marketing role
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Key Details

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- 30–35 hours per week (Monday to Friday)
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- Based in our Elanora home office (small team)
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- Occasional light hands-on tasks (1–2 hrs/week)
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- Pay based on experience and ability to operate independently
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- Australian citizenship or permanent residency required
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Important

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The first 1–2 months are about learning systems, processes, and how we operate.

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This is an admin-first role initially, with the opportunity to grow into more responsibility over time.

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If you enjoy being the person who keeps things moving and gets things done — we'd love to hear from you.

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www.shepherdfilters.com

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📌 Operations & Admin Coordinator (PA + Customer + Marketing Support) (City of Gold Coast)
🏢 SHEPHERD FILTERS
📍 City of Gold Coast