Job Description

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Direct message the job poster from PLAYBOOK

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Building the highest performing revenue teams in APJ | GTM | SaaS

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The Company:

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- A global provider of fraud prevention, finserv solutions.
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- Foothold in eCommerce, financial services, retail industries.
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- Leading platform that uses AI, ML, and advanced analytics to detect fraud.
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Market Opportunity:

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- Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
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- Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions
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- Managing #1 account in ANZ, top 5 in all of APAC.
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- Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
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- Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
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- Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
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- Serve as the primary client contact, ensuring clear communication, strong relationships,



and exceptional service delivery.
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- Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.
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About You:

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- Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
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- Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
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- Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
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- Executive presence - demonstrated ability to build and maintain solid relationships with key clients at various levels within an organisation.
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Compensation:

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- Salary - Up to $175K base + annual bonus.
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Customer Success Manager (Scaled), Uber Direct ANZ

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Melbourne, Victoria, Australia

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Seniority level

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- Mid-Senior level
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Employment type

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- Full-time
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Job function

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- Customer Service, Consulting, and Business Development
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Industries

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- Software Development, Financial Services, and Business Consulting and Services
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📌 Enterprise Customer Success Manager (Victoria)
🏢 Playbook
📍 Victoria