We are seeking a friendly, organised, and professional Medical Receptionist to join our team. This role is essential in ensuring the smooth operation of our practice while delivering excellent patient care and administrative support.
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Medical Receptionist – Job Description
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- Greet and assist patients in person and over the phone in a courteous and professional manner
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- Schedule, confirm, and manage patient appointments efficiently
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- Maintain accurate patient records and update personal and financial information
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- Ensure appointments run on time by coordinating with healthcare providers and managing delays
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- Respond to patient enquiries and direct them appropriately
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- Maintain a clean, welcoming, and organised reception area
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- File, retrieve, and manage medical records securely
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- Handle billing, accounts, and general administrative duties
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- Monitor and maintain office supplies and equipment,
arranging orders and repairs as needed
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- Provide support to patients in distress or emergency situations
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- Uphold strict confidentiality of patient information at all times
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- Follow practice policies and procedures, contributing to continuous improvement
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- Work collaboratively with the team to support daily operations
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Key Skills & Attributes
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- Strong multitasking and organisational abilities
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- Excellent communication and interpersonal skills
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- Skilled and friendly manner
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- High attention to detail and accuracy
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- Strong customer service focus
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- Effective time management skills
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- Flexibility and adaptability in a busy environment
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- Confident telephone manner
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- Ability to maintain confidentiality and professionalism
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📌 Medical Receptionists (New South Wales)
🏢 Emerald Medical Centre St Marys
📍 New South Wales
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