Job Description

We are seeking an enthusiastic and customer-focused Move Coordinator to join our growing team based in our Canberra branch, Hume.

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You will play a key role in supporting the movement of household goods for both domestic and international markets. Working as part of a collaborative team of Coordinators, you will help guide customers through one of life's biggest transitions, delivering a seamless relocation experience from start to finish.

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This role does offer work-from-home flexibility following an initial training period in the office. In addition to work-from-home flexibility, Sirva also has other flexibility initiatives to support work-life-balance.

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You'll be part of a supportive and experienced team that helps individuals and families relocate around the world. If you enjoy building relationships, solving problems, and making a positive difference in customers' lives, this could be the perfect role for you.

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This role requires the successful candidate to obtain and maintain Negative Vetting Level 1 (NV1) Security Clearance. Applicants must be Australian Citizens.

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What's involved?

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As a Move Coordinator, you will be responsible for coordinating domestic and international household goods relocations while delivering exceptional customer service throughout the entire move process.

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Acting as the primary point of contact, you will work closely with customers, client stakeholders, moving partners, and suppliers to ensure every relocation is managed smoothly and professionally.

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Key Responsibilities

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Coordinate the packing, transportation, storage, and delivery of household goods and personal effects.

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Liaise with customers, clients, removal partners, and third-party suppliers to ensure seamless service delivery.

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Monitor and manage relocations through to final delivery.

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Arrange travel,



transport, and accommodation requirements where applicable.

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Manage client documentation and establish accurate relocation records.

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Provide regular updates and proactive communication throughout the relocation journey.

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Follow up with internal branches and external suppliers for quotations, documentation, and move status updates.

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Identify customer needs and take appropriate action to deliver outstanding service outcomes.

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Meet service delivery KPIs and maintain high customer satisfaction standards.

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Work collaboratively with fellow Coordinators to support shared goals and customer success.

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What You'll role?

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Experience in a customer service, administration, logistics, relocation, or coordination environment.

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Previous experience in customer service roles such as travel, hospitality, reception, administration, or similar customer-focused environments will be highly regarded. Experience within household goods moving, international relocation, mobility services, or government contracts is advantageous but not essential.

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Delivering exceptional customer service.

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Communication and relationship-building skills.

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Strong organisational and administrative abilities with excellent attention to detail.

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A proactive approach to problem-solving and managing competing priorities.

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The ability to communicate clearly and confidently with customers and stakeholders at all levels.

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A positive attitude, strong initiative, and a genuine team-player mindset.

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Join Our Team!

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If you are enthusiastic who thrives in a rapid-paced environment and enjoys helping people through important life transitions and to become part of a global organisation dedicated to delivering exceptional relocation experiences for customers moving locally, nationally, and internationally.

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📌 Move Coordinator - Relocations (Canberra)
🏢 Sirva
📍 Canberra