Job Description

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

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Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

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The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

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Position Details

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We are now looking to appoint a Logistics Administration Supervisor (internally a Business Services Supervisor) at our high-performing Laverton facility, an important administration coordinator role that directly supports our operations, our customers and our people - every day.

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This is an opportunity to guide and mentor an experienced administration team, shape exceptional customer service outcomes and support a site that plays a critical role within Australia's cold-chain network.

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The Opportunity

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As our Logistics Administration Supervisor (Business Services Supervisor), you'll oversee and coach a busy operational administration team, ensuring the smooth flow of customer orders, invoicing, stock file maintenance, reporting and site support activities.

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You'll be the go-to problem solver - partnering closely with Shift Supervisors and operational leaders, liaising directly with customers and ensuring our service delivery is accurate, timely and consistently excellent.

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If you are a confident with people in an operational administration capacity - and you thrive in environments where no two days are the same - this is a career move that will grow your capability and broaden your operational impact.

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What You'll Be Doing

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- Coaching and developing Business Services Representatives to deliver exceptional admin and customer service outcomes.
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- Overseeing daily administration activities, including customer orders, receipts, invoicing and purchase order accuracy.
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- Developing robust relationships with customers - handling escalations, supporting meetings and ensuring a high standard of service.
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- Maintaining customer master data, support stocktakes and assist in the resolution of inventory queries or variances.
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- Working closely with operational leaders to support daily productivity and site performance.
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- Ensuring site supplies, PPE, uniforms and consumables are maintained.
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- Participating in safety initiatives, data entry and compliance activities across FSANZ, HACCP and CoR.
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- Fostering a safe, high performing, engaged team culture that embraces continuous improvement and service excellence.
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What You'll Bring

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- Extensive experience in a similar operational admin or customer service leadership role.
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- A track record in supervising and coaching small to medium teams.
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- Excellent understanding of customer orders, stock movements, inventory queries and invoicing processes.
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- Well-developed communication, problem-solving and influencing skills.
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- Ability to manage competing priorities, maintain accuracy and stay resilient in a fast-paced environment.
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- Knowledge of the logistics / supply chain environment (advantageous).
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- Proficient IT capability across Microsoft Office and WMS/TMS platforms.
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The Lineage Difference

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At Lineage, you're part of something bigger. You're helping to feed the world.

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We live our values every day - Safe, Trust, Respect, Innovation, Bold and Servant Leadership - and we're committed to supporting teams who are passionate about doing meaningful work while continuously improving how we operate.

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In return, you'll be supported by leaders who invest in your growth, provide genuine development pathways, and empower you to make decisions that matter.

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Why Lineage?

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Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

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Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

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📌 Logistics Administration Supervisor (Williamstown)
🏢 Lineage
📍 Williamstown