Job Description

Lindt Chocolate - Global, Premium Swiss Chocolate Retailer

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Join us in a world where tradition and innovation create a delicious Chocolate experience!

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We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a outstanding work environment with their team.

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We seek Retail Store Leaders who build great teams, drives a dynamic people culture creating strong connections and has a preference and passion to work with an international brand in a fast-paced environment.

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About the Role:

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As our Store Manager, your role involves overseeing our Lindt Chocolate Shop which retails an extensive range of Lindt Chocolates and has a delicious takeaway offering of Lindt hot and cold chocolate drinks, coffee, and ice cream.

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Lead the store's performance, fostering a supportive team environment, achieve sales and manage expenses to deliver profitability, guiding and coaching our ambassadors to deliver on brand expectations, and managing day-to-day operations. This includes multitasking between customers, inventory management, food safety compliance, visual merchandising, preparing takeaway drinks and ice cream all with an exceptional customer centric approach.

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We're looking for a proactive leader who motivate their team and delivers an unparalleled customer experience, reinforcing our brand whilst adhering to local compliance in food handling, health and safety.



You thrive in a high energy busy hands-on environment where you and required to multi-task strength and lead with a premium mindset, understanding global brand identity.

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What we would like you to bring:

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- Previous experience in a Store Manager role in a fast-paced QSR, Retail or hospitality environment
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- Experienced knowledge in workforce planning from recruitment to preparing rosters, achieving labour budgets for a store team of approx. 20 employees
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- Able to work autonomously, whilst proactively communicating into the State Manager
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- Ability to grow your local community and drive return sales through your charismatic and positive personality that is infectious with your team leadership
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- Strong time management skills, ability to work effectively and with deadlines
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- Calm and consistent approach in a demanding high-volume environment
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- Ability to lead and coach a team
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- Understanding of quality assurance and competent in Food Safety Standards
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- Previous barista experience or interest will set you up for success
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- Previous retail experience in inventory management, stocktake, visual merchandising and store presentation principles highly regarded
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What we can offer you:

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- Career opportunity and leadership development
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- An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
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- A paid day off on your birthday every year
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- Free hot drinks all working days and 50% staff discount
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📌 Retail Store Manager (City of Gold Coast)
🏢 Lindt & Sprüngli
📍 City of Gold Coast