Job Description

Located at either our Milton or Loganholme office, this role reports to the IT Service Desk Team Leader and is primarily responsible for providing quality Level 1-2 technical support to employees across MEGT.

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This is a great opportunity for a customer-focused IT professional looking to build their Service Desk experience, strengthen their technical skills and grow their career in a supportive and collaborative environment.

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- Deliver exceptional IT support and customer service to employees across the organisation
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- Troubleshoot and resolve hardware, software, device and access-related issues
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- Provision, deploy and support laptops, mobile devices and business applications
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- Support user onboarding, offboarding, password resets and access requests
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- Manage incidents and service requests through our ticketing system
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- Create and maintain knowledge articles and support documentation
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- Contribute to reporting, asset management and service delivery improvements
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- Provide after-hours support when required
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About you

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You're someone who genuinely enjoys helping people, solving problems and delivering a great customer experience. You thrive in a team-oriented environment, communicate confidently with a wide range of stakeholders, and are eager to contribute developing your technical skills. You'll bring:

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- 1-2 years' experience in an IT Help Desk, Service Desk or MSP environment
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- Strong customer service skills and a passion for supporting end users
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- Experience supporting Microsoft 365, Active Directory/Entra ID and end-user devices
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- Familiarity with Microsoft Intune, Exchange Online, ticketing systems and remote support tools
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- Confidence troubleshooting Microsoft Office applications, printers, mobile devices, VPNs and basic network connectivity issues
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- Strong troubleshooting and problem-solving skills, with the ability to identify when to elevate
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- Ability to manage competing priorities in a fast-paced environment
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- Excellent communication skills, with the ability to explain technical concepts in simple terms
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- A proactive attitude and commitment to continuous learning and improvement
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Find your ME at MEGT

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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!

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We're proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women 2025 –and we live it every day. We support work-life balance and offer great benefits to help you thrive:

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- Flexible working options
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- 14 weeks paid parental leaveafter 6 months
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- 3 paid Christmas close-down days
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- Buy or cash out extra annual leave+ 17.5% leave loading
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- Pro-rata long service leave after 7 years
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- Salary packaging available (non-PBI)
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- Travel, retail, entertainment and health insurance discounts
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- Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment

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At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

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We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

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📌 Service Desk & Desktop Analyst (Queensland)
🏢 Megt
📍 Queensland