Job Description
Job Title: Warehouse Manager – NSW & VIC
n Reports To: Operations Manager
n Department: Operations & Supply Chain
n Location: Based in NSW (with occasional travel between sites)
n Employment Type: Full-Time
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Number of Direct Reports: 6
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Position Overview
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We are seeking a highly organised and proactive Warehouse Manager to oversee our warehouse operations across our NSW (Castle Hill and Morisset) and VIC locations. This role plays a critical part in managing day-to-day operations, improving efficiency, and ensuring seamless coordination between administration, purchasing, logistics and sales departments.
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Key Responsibilities
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Warehouse Operations:
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Oversee stock management across NSW and VIC warehouses.
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Maintain accurate stock records and monitor stock levels.
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Report stock availability to the sales team and coordinate inter-warehouse transfers.
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Manage inbound and outbound logistics for both international and Domestic (Metro & State) shipments.
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Supervise weekly cycle counts and maintain accurate inventory records.
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Ensure proper labelling, storage, and quality control of warehouse goods.
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Lead and supervise the warehouse team.
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Receive and inspect incoming shipments for damage or discrepancies.
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Coordinate the timely and accurate dispatch of orders with correct packaging and quality checks.
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Operate warehouse equipment such as counterbalance and high-reach forklifts.
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Load and unload containers and trucks across multiple sites including Castle Hill, Morisset and Knoxfield Vic as required.
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Assist with assembly of equipment when necessary.
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Travel between warehouses as necessary.
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Continuously improve warehouse layout for optimal efficiency and space utilisation.
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Ensure compliance with workplace health and safety regulations.
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Manage returns, damaged goods, and general warehouse upkeep.
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Provide product training to the sales team when needed.
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Collaborate with multiple departments including Morisset & VIC warehouses, Accounts, Sales and Management.
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Assist walk-in customers with inquiries and purchases.
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Train current hires in both warehouse and accounts functions.
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Address and resolve customer complaints or special requests.
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Offer suggestions for quality improvement and process optimisation.
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Liaise with local suppliers and transport providers.
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Skills & Qualifications
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Proven experience in warehouse management and inventory control.
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Strong understanding of MYOB and eCommerce platforms like BigCommerce.
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Proficient in financial reconciliations and general accounts processes.
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Excellent communication and leadership skills.
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Hands-on experience with warehouse equipment and logistics coordination.
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Forklift license (counterbalance and high reach) preferred.
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Ability to multitask, prioritise responsibilities and solve problems effectively.
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High attention to detail and accuracy in both admin and stock control functions.
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Willingness to travel between sites and provide hands-on support where needed.
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Work Conditions
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Based in NSW with travel to Morisset and VIC warehouse as necessary.
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Physical warehouse work as required, including forklift operations.
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Mix of office-based administrative duties and on-site warehouse management.
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