Job Description

Statewide Building & Restorations Group – Huntingdale VIC

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Be the Difference When Customers Need It Most

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About SBRG

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Statewide Building & Restorations Group (SBRG) are on a mission to provide the best, most seamless and integrated Restoration & Building experience within in the Australian Insurance Property Repair Market.

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We care about helping homeowners and businesses restore their properties following insured events & are growing our team! We're looking for a compassionate, organised, and experienced Claims Coordinator to deliver a seamless end-to-end customer experience throughout the insurance building and restoration process.

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You will be supported by a user friendly job management platform, hands on training and a very supportive an d experienced leadership team!

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This is an exciting opportunity to join a growing team where your communication, coordination, and customer service skills will make a real impact every day.

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About the Role

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As a Claims Coordinator, you'll be the key link between insured customers, insurers, estimators, project managers, trades, and internal admin teams, ensuring every claim progresses smoothly from first contact through to completion.

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Key Responsibilities

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- Manage insurance claims from job allocation through to completion within an insurance building & restorations business
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- Provide exceptional customer service and regular claim updates via phone, email and various insurer platforms
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- Coordinate insurers, tradespeople, suppliers,



and internal stakeholders
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- Schedule inspections, make-safe works, restoration activities, and repairs
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- Monitor claim progress and ensure service level agreements are achieved
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- Resolve customer concerns promptly and professionally
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- Maintain accurate records and documentation throughout the claim lifecycle
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- Deliver a positive and supportive experience during what can be a stressful time for customers
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About You

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- Robust customer service and relationship-building skills
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- Excellent communication and problem-solving abilities
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- Highly organised with strong attention to detail
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- Ability to manage multiple priorities in a fast-paced environment
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- Experience in claims management, insurance, construction, restoration, or customer service preferred
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- A genuine passion for helping people and delivering outstanding service
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Why Join Us?

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- Competitive salary package
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- Supportive team culture
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- Growing and respected industry leader
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- Meaningful work helping families recover from property damage
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- Collaborative workplace where your contribution is valued
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Statewide Building and Restorations Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive workplace for all employees.

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We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

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For more information about our company, visit: www.sbrg.com.au

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📌 Claims Coordinator (Yallourn)
🏢 Statewide Building & Restorations Group
📍 Yallourn