Job Description

We are seeking a highly organised Operations Coordinator to support the execution of compliance, case management and operational processes within a regulated setting.
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Key Responsibilities:

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- Create, maintain and update case files across the full case lifecycle, ensuring all records are accurate, complete and centrally stored
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- Manage documentation associated with compliance, show cause, remediation, termination and dispute processes
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- Monitor shared mailboxes and coordinate the management of incoming responses and correspondence
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- Track response deadlines and key milestones to ensure adherence to established SLAs and compliance requirements
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- Categorise responses, update tracking systems and maintain audit-ready records of all case activities
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- Coordinate workflows across multiple stakeholders to ensure seamless progression of cases and operational activities
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- Support the preparation and distribution of notifications, documentation and compliance communications
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- Provide accurate reporting and status updates to support operational decision making and case management activities
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- Liaise with internal stakeholders to ensure information is captured, communicated and actioned in a timely manner
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- Support operational governance by maintaining process compliance, documentation standards and service level commitments
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About You:

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- Experience in operations coordination, workflow administration, case management or a similar support function
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- Strong organisational skills with exceptional attention to detail and documentation accuracy
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- Ability to manage multiple priorities, deadlines and competing workloads in a fast-paced environment
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- Experience working with shared mailboxes, tracking systems and document management platforms
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- Strong written and verbal communication skills with the ability to engage a range of stakeholders
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- Demonstrated ability to coordinate activities across multiple teams and business functions
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- Experience supporting compliance, governance or regulated business processes is highly desirable
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- Ability to work autonomously while maintaining high levels of accuracy, accountability and professionalism
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- Strong problem-solving skills and the ability to identify process improvements and efficiencies
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- Proficiency with Microsoft Office applications and operational reporting tools
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📌 Operations Coordinator (Williamstown)
🏢 Computing
📍 Williamstown