Job Description

Not every management role changes someone's life. This one genuinely can.

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The Pole Room is one of Melbourne's leading pole and aerial fitness communities, and we're looking for a people-focused, highly organised Studio Operations Manager to help lead and grow our studio community.

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This is far more than a reception or administration role.

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You'll be responsible for creating an exceptional student experience, supporting instructors, managing memberships and sales enquiries, overseeing day-to-day operations and helping build a community that people genuinely love being part of.

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If you love working with people, thrive in rapid-paced environments, enjoy leadership and are passionate about creating meaningful experiences, we'd love to hear from you.

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About Us

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The Pole Room Narre Warren and Rowville are vibrant, community-focused fitness studios that specialise in pole and aerial fitness.

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For many of our students, this is much more than exercise.

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It's where they've found confidence they never knew they had, made lifelong friendships, discovered a love of movement and finally found somewhere they belong.

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People don't stay because of the poles.

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They stay because of the experience.

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Because they're greeted by name.

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Because someone notices when they've had a tough week.

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Because the whole room celebrates when they finally land the trick they've been chasing.

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That's the kind of community we're building.

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And that's what you'll help lead every day.

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About The Role

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As Studio Operations Manager, you will oversee the day-to-day running of the studio and act as the heart of our community.

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No two weeks are the same.

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Some days you'll be:

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- Supporting and engaging with students
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- Managing sales enquiries and memberships
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- Organising events and community initiatives
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- Supporting instructors and maintaining studio culture
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- Reviewing numbers and identifying opportunities for growth
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- Improving systems and operational processes
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- Ensuring the studio remains welcoming, organised and running smoothly
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This is a highly rewarding role with the opportunity to genuinely impact people's lives.

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Key Responsibilities

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- Student Experience & Community
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- Studio Operations
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- Team Support
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About You

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You may be the perfect fit if you:

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- Have previous management or leadership experience
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- Have sales and customer service experience
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- Are highly organised and proactive
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- Enjoy building relationships with people
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- Are confident making decisions and taking ownership
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- Can balance empathy with accountability
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- Love creating exceptional experiences for others
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Most importantly:

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Because this role isn't simply about running classes on time.

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It's about ensuring every person who walks through our doors feels welcomed, supported and valued.

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What You'll Receive

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- Competitive hourly rate
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- Performance bonus opportunities
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- Direct mentoring and support from the business owner
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- Genuine opportunity to shape the future of the studios
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- Flexible and autonomous working environment
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- A fun, supportive and rewarding workplace
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- The opportunity to make a real difference in people's lives
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Experience in any of the following industries would be highly regarded:

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Fitness & Wellness, Facility Management, Sales.

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Previous pole or aerial experience is not required.

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📌 Studio Manager (Williamstown)
🏢 The Pole Room Narre Warren
📍 Williamstown