Job Description

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

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We are seeking a customer-focused Service Desk Support Officer to join our team and provide first-level IT support to end users across the business. Working within an ITIL Service Management framework, you will play a key role in delivering exceptional customer service, resolving incidents and service requests, and supporting the ongoing improvement of IT services. This is an exciting opportunity to contribute to a range of End User Computing initiatives while working in a cooperative and fast-paced support environment.

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This role will be a 12-month fixed-term contract based in Hobart, TAS.

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What You'll Do

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- Provide first-level support for incidents and service requests via phone, ServiceNow and walk-up support.
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- Troubleshoot and resolve user issues in a timely manner.
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- Escalate complex issues where required and ensure accurate ticket management.
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- Support continual service improvement and process enhancement initiatives.
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- Assist with End User Computing projects and technology refresh programs.
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- Maintain accurate documentation of incidents, requests, resolutions and support procedures.
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- Monitor service desk queues and ensure tickets are prioritised and managed in line with agreed service levels.
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What You'll Bring

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- Minimum 2 years' experience in a Service Desk or IT support environment.
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- Experience working within an ITIL Service Management framework.
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- Knowledge of ITSM tools such as ServiceNow.
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- Strong customer service and communication skills.
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- Ability to manage competing priorities and work effectively in a team environment.
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- Experience providing remote technical support to end users.
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- Strong problem-solving and troubleshooting skills with the ability to identify and resolve issues efficiently.
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- A proactive mindset with a commitment to continuous improvement and delivering high-quality support services.
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Benefits

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Why You'll Love Working Here:

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Our Company Is More Than Just a Workplace, It's a Hub Of Inspiration And Creativity Where Employees Love To Work! Here's Why

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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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📌 Service Desk Support Officer (Hobart)
🏢 Centorrino Technologies
📍 Hobart