Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a solid reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
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This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
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About the role:
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An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
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This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
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Key Responsibilities
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- Manage end-to-end coordination of facilities maintenance work orders
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- Allocate jobs to trades and service delivery partners
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- Ensure all service requests meet client expectations and KPIs
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- Handle incoming calls and emails in a timely and professional manner
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- Build and maintain strong relationships with contractors and internal technicians
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- Coordinate urgent and priority maintenance requests
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- Maintain accurate records within internal systems
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- Deliver exceptional customer service at all times
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- Adhere to safety procedures and escalation protocols
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Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
n
This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
n
About the role:
n
An exciting chance is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
n
This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
n
Key Responsibilities
n
n
- Manage end-to-end coordination of facilities maintenance work orders
n
- Allocate jobs to trades and service delivery partners
n
- Ensure all service requests meet client expectations and KPIs
n
- Handle incoming calls and emails in a timely and professional manner
n
- Build and maintain strong relationships with contractors and internal technicians
n
- Coordinate urgent and priority maintenance requests
n
- Maintain accurate records within internal systems
n
- Deliver exceptional customer service at all times
n
- Adhere to safety procedures and escalation protocols
n
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To be successful in this role, you should possess:
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- Proven ability to work in a fast-paced, high-volume workplace
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- Strong communication skills (verbal and written)
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- Excellent customer service focus
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- Strong problem-solving ability and attention to detail
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- Confident and professional phone manner
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- Ability to build and maintain stakeholder relationships
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- Effective time management and organisational skills
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- Proficiency in Microsoft Office (Outlook, Excel, etc.)
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- Understanding of KPIs and service delivery expectations
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- Experience with contact centre platforms or job management systems (desirable)
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What's in it for you:
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- Stunning offices in the Shire beaches, onsite parking and close to transport
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- Proactive, fun, and professional work environment
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- Up to $90K+SUPER is on offer
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- Competitive salary package with regular reviews
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- Long-term career development and progression opportunities
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- Ongoing training, mentoring, and professional development
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- Employee benefits including wellbeing initiatives and leave entitlements
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- Flexible and family-friendly workplace policies
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For any questions relating to this role or other opportunities with D&B; and our clients please contact Rebecca Rollison at *********@designandbuild.com.au
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📌 Service Coordinator | Facilities & Building Maintenance (Dixons Creek)
🏢 Design And Build Recruitment
📍 Dixons Creek
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