Job Description

CUSTOMER SERVICE & OPERATIONS CO-ORDINATOR

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Full time

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$70,000 - $85,000 per year

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Annual Salary $70-$85k base + annual salary review & bonus

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Permanent Full Time position

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Mon-Fri, with Work From Home flexibility

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Office located in Parramatta, Sydney NSW

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Full training provided

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Immediate start

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The role

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We are looking for a permanent full-time Customer Service & Ops Co-ordinator who will be responsible for assisting customers with enquiries, order fulfilment, arranging dispatch and providing after sales service as required.

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You will work closely with key stakeholders including management, inventory, accounts, warehousing, local and overseas suppliers, and customers.

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Key responsibilities:

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- Provide exceptional customer service and support within a fast-paced and dynamic environment.
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- Accurately process enquiries, quotes and orders and promptly communicating progress updates to the relevant internal/external customer.
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- Filter inbound calls and emails to action as required or refer to the most appropriate team member.
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- Prepare quotations with provided templates to assist with customer enquiries.
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- Book local, regional and interstate deliveries with the most cost effective, pre-approved transport supplier.
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- Co-ordinate dispatch and work closely with other departments to ensure customers' needs and customer service standards are met.
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- Assist in resolving routine customer service issues in a pleasant and professional manner.
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- Build rapport with customers through friendly, engaging communication.
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- Maintain and improve quality results by following company policies and procedures.
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The candidate

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The successful candidate will have a minimum of 2 years experience in a similar type role. A high degree of accuracy and attention to detail is required to ensure business objectives are met. Warm interpersonal skills, strong work ethic and a solutions-focused approach will suit the team culture. Ability to learn and retain customer/product knowledge quickly and keep up in a fast-paced team workplace is imperative; plus excellent written and verbal communication skills are a must. Experience using MYOB will be an advantage.

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The company

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We are a privately owned company expanding our friendly and high performing team to meet the growth demands of the business. Fast becoming a market leader in our industry, we supply to Australian and overseas manufacturers in a wide variety of sectors.Our success can be attributed to the core values of the business being: expertise, personalised service, quality and innovate solutions.

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We take pride in rewarding our staff, with work life balance, regular salary reviews and a collaborative approachable management style. Our headquarters is based in NSW, with all business activities centrally processed for our multiple sites and entities through the head office.

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Bring your customer service experience to make this role a success and enjoy the benefits of a flexible working environment. Excellent role progression and career development for the right candidate.

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📌 CUSTOMER SERVICE & OPERATIONS CO-ORDINATOR (Parramatta)
🏢 seek.com.au
📍 Parramatta