Job Description

We're growing our assessment team nationwide.

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You'll enjoy this role if you're used to standing in a customer's driveway explaining next steps, working through scopes with builders and keeping repairs on track.

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This role suits someone who enjoys the technical side of insurance assessing and takes pride in delivering a positive claims experience for customers. Most days start with a booked run sheet of site visits. You'll inspect damaged homes, assess the loss and determine the appropriate repair method based on what you see on-site. Some assessments are straightforward, while others require a more detailed investigation of damage, moisture paths and previous repairs.

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You'll spend time with customers, clearly explaining outcomes and next steps. While primarily an on-road role, some assessments will be completed from your desktop. You'll also work closely with builders, keeping repairs progressing and stakeholders aligned.

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Service Area

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While this role is primarily aligned to the Parramatta, Blacktown and surrounding areas, regular travel outside this area will form part of the role.

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What you'll be doing

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- National travel may be required during catastrophe events, when extra support is needed in affected areas
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- Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward without another layer stepping in to overrule it
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- Explain outcomes to customers face to face, walking them through what happens next and answering questions when decisions aren't straightforward
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- Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
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- Manage your daily run sheet of current and active claims - balancing inspections, scope creation, follow-ups and documentation so repairs keep moving
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- Use our DOS system daily to complete reports, keeping documentation current
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What you'll have

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- Experience as an Insurance assessor, Loss adjusting, Builder, Restoration Specialist or Estimator, where you've scoped repairs and worked directly with customers and builders or;
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- Experience in Desktop Home Assessing
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What great looks like

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- You connect the details across damage, reports and policy to make sound decisions, even when the answer isn't obvious.
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- You roll up your sleeves when work builds up, helping move jobs forward instead of waiting for someone else to pick it up.
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- Repairs keep moving because you stay on top of timeframes and follow ups.
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If you can see yourself growing into this, you'll likely love it here.

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What you'll get

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- Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
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- Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews
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- Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave
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- Leaders who back your growth - Three weeks of paid training
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Ready?

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Why Youi

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We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most. It's also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

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It's work that's a bit more you-shaped.

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📌 Home Assessor (New South Wales)
🏢 Youi Insurance
📍 New South Wales